Unified Hope and Strength in Unity

Circle of Hope is a registered provider of the National Disability Insurance Scheme (NDIS).

We work hard to build independence, increase opportunities and social participation for people living with a disability in Australia.

We Are Seeking

An experienced, passionate and dedicated individual to join the Circle of Hope support coordination team. This role will offer the successful applicant a great opportunity to be part of a values driven culture that shares a strong commitment to equality, social inclusion and participation. Our purpose is to help participants set and achieve their goals and realise their full potential.

About the role

This is a hybrid flexible role, Monday to Friday 9:00 am to 5:00 pm and will deliver support coordination services working from home (WFH) and one day a week at our head office in South-west Sydney.

You will support participants to understand their NDIS plan, goals and objectives while promoting choice and control and supported decision making.

Coordinate mainstream, informal and formal supports with participants to assist them in achieving their goals.

Establish a respectful and collaborative working relationship with participants and their family/support network that encourages capacity building and promotes choice, control and inclusion.

Develop strong and collaborative working relationships with relevant internal and external stakeholders including Communities and Justice, health, education, employment along with Community NFPs and other NDIS Providers to ensure effective communication, referrals and support coordination can occur.

Assisting participants where there are points of crisis or escalation of needs.

Regularly monitor NDIS plan funding to ensure services are being delivered within the participant's allocated budget.

Engage with NDIA regional contacts, including Local Area Coordinators.

Monitor and report progress against participant NDIS goal plans and budgets.

Compliance with Circle of Hope’s values, code of conduct, policies and procedures and relevant government legislation, standards, rules and guidelines where relevant.

Maintain the privacy and confidentiality of participants, carers, families and the organisation.

Selection Criteria

Tertiary qualification and significant experience working in the Community Services sector (Disability, Mental Health, Housing, Justice, Child Protection, Psychology, Social Work, Employment Services).

A minimum of two (2) years' experience as a NDIS Support Coordinator, NDIS LAC or Planner is required.

Demonstrated ability to be client-focused and work collaboratively with participants, carers, loved ones and stakeholders.

Established time management, financial budgeting, problem solving and conflict management skills.

Ability to self-motivate, complete tasks within set time frames, manage caseload and conflicting deadlines and work within a Key Performance Indicator framework.

Strong written, administration and computer skills for the creation of case notes, reports, correspondence and other documents in a cloud-based management system.

Strong interpersonal skills with a positive attitude and a flexible and adaptive nature to respond to the changing needs of our clients.

Experienced with change of circumstances and NDIS plan review processes.

Applicants will be subject to a NDIS Worker Screening Check, Working with Children Check, and four (4) NDIS mandatory eLearning modules.

Current NSW Driver's License and willingness to drive own vehicle.

National Police Check

Right to work within Australia.

What We Offer

Competitive remuneration.

Training and development opportunities.

A positive and inspiring work environment.

Job satisfaction – helping to make a difference in people’s lives.

For more information about Circle of Hope and the services we provide please visit our website: www.circleofhope.com.au

To apply please click on the 'apply now' button.

Please include a cover letter, resume and how you address the selection criteria as part of your application.

Confidential enquiries can be made by contacting Courtney Redman on 02 8774 9699. * UNDE NO CIRCUMSTANCES - NO recruitment agency contacts please.

Circle of Hope is an Equal Employment Opportunity (EEO) employer and welcomes applications from people from Aboriginal and Torres Strait Islander (ATSI) and Culturally and Linguistically Diverse (CALD) backgrounds.

Circle of Hope is committed to promoting a child safe environment. For more information about our commitment to child safety please visit our website.

Closing Date: 5:00 pm, Wednesday 18 June 2025.

Circle of Hope acknowledges the traditional owners of the land on which we work and live and pay our respects to their elders past, present and emerging.