Sparrow Insurance is a boutique, niche insurance group with a nationwide reputation for going the extra mile for their clients and being a leader in the cosmetic & beauty industry.

Due to continued growth, we are searching for a new member for our New Business Team! You will become an insurance expert and will be the first point of contact for new and existing customers. The role requires focus on converting enquires and servicing renewing customers through exceptional customer experiences, all whilst working to achieve targets & KPI’s. Working in a small, supportive team, you will receive full training and support in the role.

This role is a full-time office-based position (40 hours per week), Monday to Friday between 8:00am- 4:30pm. No weekend work is required.

You will be joining a team with a people-focused culture that supports continual improvement and celebrates achievements big and small. We reward and recognise our people, with opportunities to advance your career within our team!

If you are a Sale or Customer Service expert, or are looking to develop into one, we encourage you to Apply Now!

Key Responsibilities:

Responding to high volumes of inbound phone calls from prospective Sparrow Insurance customers wanting to enquire about our policies

Proactively engage with new customer enquiries via phone and email, with a strong focus on converting leads into new business opportunities

Promote Sparrow Insurance’s suite of products tailored to the beauty industry, ensuring customer needs are matched with the most suitable coverage

Identify sales opportunities and follow up on leads generated through marketing campaigns, referrals, and industry contacts

Maintain a high standard of product knowledge to confidently explain policy features, benefits, and pricing to prospective clients

Build strong, trust-based relationships with potential clients, positioning Sparrow Insurance as their go-to insurance partner

Achieve and exceed individual and team new business sales targets, KPIs and compliance requirements

Collaborate with the broader Customer Care and Support Team to ensure seamless onboarding of new clients and ongoing satisfaction

Stay up to date with industry trends, competitor offerings, and changes in client needs to contribute to strategic sales insights

These are the skills and experience we are looking for:

A resilient and customer-centric individual who is comfortable assisting customers with questions, concerns and complaints

Able to work under pressure and multi-task in a fast-paced environment

Good written and verbal communication skills

Strong computer literacy with ability to work and navigate complex systems

Ability to work autonomously and be self-reliant

Strong attention to detail and the ability to problem solve effectively

A Team Player with a positive, flexible attitude and manner

And most importantly – willing to LEARN! We can teach you the skills!

We thank you in advance for your interest and time taken in applying for the role. Please send us your resume with a brief cover letter outlining your interest in the role, only successful applicants will be contacted.

Shortlisted applicants will be contacted, with interviews commencing Monday 2nd June 2025.