Company description:

Grampians Health exists to serve our communities across the Grampians region, providing complete care as close as possible to people's homes.

Job description:

Permanent Full Time | 40 Hours per week with Monthly ADO

HS8 | $69.15 per hour plus above award allowance

About the Role

The Director Digital Health, Services and Operations will provide technical and operational leadership to Grampians Health, and Grampians Rural Health Alliance (GRHA) member organisations.

The Director is responsible for the strategic planning, execution, and oversight of the Grampians Health Digital Health (Information Technology (IT)) operations. This role ensures the stability, security, and scalability of IT systems and services, aligning technology initiatives with business goals. The Director leads a team of IT professionals and collaborates with cross-functional leaders to deliver reliable, efficient, and innovative technology solutions and services.

Grampians Health is undergoing a major digital and infrastructure transformation through two landmark projects: the Electronic Medical Record (EMR) Project and the $655 million Ballarat Base Hospital Redevelopment. The EMR Project, targeted for completion in late 2026, will deliver a unified digital patient record across all care settings, in partnership with St Vincent's Hospital Melbourne. Meanwhile, the hospital redevelopment will significantly expand capacity and facilities, supporting thousands more patients each year.

This role is ideal for a high-performing leader with strong strategic, operational, and team leadership capabilities.

Key Responsibilities

• Lead and oversee day-to-day IT operations across Grampians Health and GRHA, ensuring system stability, security, and performance
• Manage and mentor a high-performing technical team in a 24/7 environment, promoting a culture of accountability, service excellence, and innovation
• Develop and implement strategic IT service models, infrastructure roadmaps, and operational frameworks aligned with organisational goals
• Oversee IT service management functions including incident, change, problem, and asset management to ensure smooth, compliant operations
• Maintain strong vendor relationships, manage contracts and SLAs, and ensure high-quality service delivery
• Support the delivery of large-scale digital and infrastructure projects, including EMR rollout and hospital redevelopment, ensuring technical readiness and seamless integration

Skills, Qualifications & Experience

• Bachelor's degree in IT, Information Systems, or related field (postgrad qualifications an advantage)
• Strong background in leading complex IT operations and infrastructure in large organisations
• Proven ability to deliver enterprise-wide IT strategies aligned with business goals
• Deep understanding of IT service management (ITSM), including ITIL frameworks
• Experience managing vendors, SLAs, and large-scale capital or digital health projects
• Confident in navigating cyber resilience, risk management, and business continuity planning
• Skilled in building high-performing teams and driving a customer-focused service culture

To see a full copy of the Position Description please click here.

Interested?

Click APPLY or if you wish to discuss the role prior to applying, contact Kate Nolan, Chief Information Officer on 0466207967 for a confidential discussion.

If you are currently employed at Grampians Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet before applying

We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.

Recruitment agencies should note that Grampians Health does not accept agency resumes. Grampians Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies

About Grampians Health
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

Culture & Benefits

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
• Access to Staff Fitness program
• Staff rewards and recognition programs

Ballarat Region
Ballarat is the largest centre in Western Victoria and the state's fastest growing inland city. Dubbed Australia's most liveable city in 2020, Ballarat is home to first class education, fine dining and boutique shopping. Uniquely located within easy access to Melbourne, Geelong, Bendigo and the Western district, Ballarat is blessed with some of Australia's most significant heritage buildings and natural landscapes. To learn more about Ballarat click here - Visit Ballarat

Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.