Senior Service Desk Support Officer x2

TAFE WA Central Regional

West Kalgoorlie, WA

A$86,439-$92,795 p/a + Generous Benefits

Information & Communication Technology → Help Desk & IT Support

Full-time

On-site

Posted 3 days ago

Permanent appointments x2

To be eligible for appointment applicants must have a working visa (for fixed term contract appointments) or permanent residency (for permanent appointments).

About the role - Northam
The Senior Service Desk Support Officer provides guidance to the Service Desk Support Officer team, who support clients in the use of computer hardware and software, unified communication, and networked peripheral devices across all College sites. While this role does not have direct supervisory responsibilities, it is a key position in coordinating team efforts, promptly and efficiently responding to and resolving service requests in a timely and customer-focused manner.

To be successful in this role you will require a minimum of 2 years current or recent (within the last 4 years) experience in Information Technology support; with a focus on continuous improvement, interpersonal skills, and a good working knowledge in the areas of IT support, and system management

About the role - Kalgoorlie
The role of the Senior Service Desk Support Officer is to lead a small local team supporting clients in the use of computer hardware and software, unified communication, and networked peripheral devices across all College sites. This role is responsible for promptly and efficiently responding to and resolving service requests in a timely and customer-focused manner.

To work for the College, you may be required to hold Australian or Australian equivalent qualification(s). If your qualification has been obtained overseas, the Overseas Qualifications Unit (OQU) offers a free assessment service to have your tertiary or higher education qualification(s) recognised. For further information please go to: https://migration.wa.gov.au/our-services-support/overseas-qualifications-unit-oqu

Our employees have access to a range of benefits including:

Salary packaging/sacrifice facility

11.5% employer super contribution

Deferred salary scheme – receive 80% salary for four years with the fifth year as a paid sabbatical leave from the workplace

Thirteen weeks paid long service leave after 7 years

Fifteen days personal leave

Four weeks annual leave and an option to accrue ten additional days extra leave each year

Flexible working hours

Paid parental leave – 18 weeks

For Further Job Related Information and Application Instructions:

Please visit the Jobs WA job board by clicking the Apply button.

Find out more by visiting our website www.centralregionaltafe.wa.edu.au

Want to know more about working in WA?
For those seeking to gain insights into employment opportunities in Western Australia, we invite you to visit www.jobs.wa.gov.au. This resource offers valuable information on relocating to Western Australia, whether you are in the process of planning or conducting further research.

The WA Jobs and Workforce Hub serves as a comprehensive guide, providing details on visa applications, moving to WA, acquiring skills and qualifications, exploring job opportunities across various industries.

Advertised Vacancy Reference Number: CRG049.25S

Please note…
Central Regional TAFE is committed to improving employment opportunities and outcomes to Aboriginal and Torres Strait Islander peoples. As a measure to achieve equality Section 51 of the Equal Opportunity Act 1984 (WA) will apply to this position. Therefore, preference will be given to Aboriginal and Torres Strait Islander people.

The onus is on the applicant to ensure that their application is received by the closing date and time. Late applications will not be accepted.

Applications close Thursday, 12 June 2025 at 4:00pm (WST).