About us

National Jet Express acts as a critical link in the energy and resources sector, providing fly-in/fly-out (FIFO) services in support of mining, oil, and gas projects throughout Australia. We provide flexible, bespoke charter flights with a full range of service options to Australia’s city centres and regional destinations. We have been investing in the future of FIFO by progressively renewing our fleet with modern aircraft that provide greater flexibility of rosters, suitability for regional aerodromes, increased reliability, and low carbon emissions.

Our success in outperforming the market is driven by the contributions of our talented and hard-working staff. We are excited to offer you the opportunity to find your place within our dynamic and ambitious team.

About the role

We are on the lookout for a talented and motivated IT professional. In this role, you will be the primary point of contact for service desk with cross over into applications support and infrastructure. This position is based in Perth but plays an integral role within our Adelaide based IT team. This role is 100% office based, 9am-5pm, Monday to Friday.

Key responsibilities:

Provide Level 1/2 support to both local and remote customers (internal & external), in this role you will be the primary point of contact.

Provide support to our major applications and infrastructure

Deliver a high level of proactive and cooperative customer service

Manage service desk queues, while accurately recording notes and interactions.

Manage user accounts, including the Starters/Movers/Leavers process

Troubleshoot, diagnose and resolve issues on a range of systems

Work with third party hardware/software vendors to log and resolve issues

Contribute and maintain internal knowledge base.

Personal attributes:

Positive, proactive, and hard-working person with a can-do attitude

Full, unrestricted right to work in Australia

Honest, trustworthy and respectful

Strong communication and interpersonal skills with a focus on customer service

High attention to detail

Ability to work with limited supervision/direction

Mandatory skills and experience:

Minimum 2 years’ experience working a technical position supporting windows desktop and office 365 environments.

Developed analytical and problem-solving skills to identify issues and potential solutions.

Demonstrated supporting knowledge of end user computer hardware including laptops, desktops, mobile devices, & printers

Understanding and ability to demonstrate knowledge of Microsoft technologies such as Windows 10/11, Office 365, Outlook, Exchange, Teams, OneDrive, Terminal Services and Active Directory.

Fundamental network knowledge including TCP/IP, IP addressing/subnets, DHCP, DNS, VLANS, and Client based VPN’s

Experience in using call logging software.

Experience in analysing/troubleshooting and supporting clients remotely via telephone and remote support tools.

ITIL Knowledge

Desired experience:

A fundamental understanding of modern authentication technology such as SSO and MFA/2FA. Okta experience is desired.

Basic experience in management of iOS/Android/Windows devices via MDM solutions including Intune and AirWatch

Basic server management/troubleshooting experience

Basic experience troubleshooting and maintaining server hardware.

Industry certification (Microsoft, Cisco, Fortinet)

What NJE can offer you:

Opportunities for growth and development. If the successful applicant has knowledge gaps, NJE will provide training.

Employee discounts - Access discounted rates from various providers, including hotels and IT hardware.

Novated lease options

Employee assistance program

How to Apply

If you are interested in this position and meet all of the listed requirements, please apply with your cover letter and an up-to-date resume that outlines your relevant experience and meets the mandatory requirements. Shortlisting and initial interviews will begin immediately.

Applicants for the above position must:

Provide a cover letter in PDF format addressed to Daniel Cheney.

Be located in Perth, WA, and available to work from the office near Perth Airport, Monday to Friday.

Answer all employer questions as part of application.

Provide two valid professional references.

Applicants who do not address these requirements, will not be considered.