Senior Advisor Industrial Relations

Clerk Grade: 9/10, Temporary role up to 12 months and talent pool creation, Full-time 35 hours per week
Salary Range: $125,693 - $138,510 + super
Location: 4PSQ Parramatta, Gosford or Sydney, McKell (travel required between these locations)
People Services, People & Culture, Department of Customer Service

• Provide expert advice and research on emerging case law and legislative reforms impacting government sector employment to ensure the effective interpretation and application of industrial instruments
• Play a key role in advocacy, negotiation and change advice for restructure management plans.
• Advocate for the Department at the Industrial Relations Commission, preparing necessary documentation and liaising with legal representatives to ensure compliance and effective representation.

About the Opportunity:

People & Culture Division at the Department of Customer Service has an exciting opportunity for Senior Advisor Industrial Relations to join our high-performing and progressive People Services team

This is a great opportunity to work collaboratively within a centralised Centre of Expertise function, in which you will conduct a range of activities including interpretation and application of industrial instruments, research on emerging case law and legislative reforms impacting government sector employment, advocacy and negotiation on matters relating to individuals and that have Department wide impact.

As a Senior Advisor in the Industrial Relations team, you will play a crucial role in industrial stakeholder management, liaising with Union Industrial Officers, assist with award and policy negotiation, dispute resolution and entitlement determination. Your work will include providing tactical and operational advice on industrial relations issues and engaging with industrial stakeholders to deliver accurate, relevant and timely advice to support planning and decision making.

You will be responsible for undertaking advocacy work, and representing the Department at the Industrial Relations Commission (IRC), including providing instructions to engaged legal representatives to ensure matters progress in accordance with court requirements and timeframes.

About You:

To be successful in this role you will possess a great blend of skills, including:

• Expert knowledge and understanding of applicable industrial and employment law, with experience in managing workplace complaints, conflict resolution, disciplinary matters, including representations in Industrial Relations Commission or Fair Work Commission.
• Experience in research and analysis to develop input to the identification, design and development of industrial relations services.
• A relevant degree or equivalent experience in Industrial Relations, Law majoring in Industrial and or Employment or a related field.
• Strong analytical skills, enabling you to interpret complex industrial relations issues effectively.
• Excel in communication and interpersonal skills, fostering relationships with stakeholders at all levels including external stakeholders such as union associations.
• Experience in the implementation of industrial relations frameworks.
• Experience with continuous improvement activities to deliver business outcomes.

About Us:

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Looking for more information about the role?

Why not reach out to the Director of People Services, Erica Machon, by emailing @[email protected] to learn more about this incredible opportunity.

What's next?

Your application should include an up-to-date CV and cover letter which clearly details your relevant skills, experience to this position and response to the below targeted question

Targeted Question

"Using specific examples from your past experience, describe how you have successfully managed a complex industrial relations matter that required balancing stakeholder interests, compliance requirements, and organisational objectives. What approach did you take and what were the outcomes?"

Salary Grade 09/10, with the base salary for this role starting at $125,693 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Rodrigo Sandoval via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday, May 30th, 2025 at 10:00 am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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