Administration Officer– NSW Trustee and Guardian

Ongoing role. 35 hours per week.

Location: Parramatta.

Clerk Grade: 1/2. Base salary $73,522 p.a. to $79,931 p.a. plus superannuation and annual leave loading.

About us

At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

About the team

The Estate Planning and Administration division is responsible for delivering NSW Trustee and Guardian’s commercial services in Will making, as trustee, attorney, and as administrator/executor of deceased estates. The teams administer assets in accordance with the functions and obligations under the relevant legislation and makes legal decisions within legal frameworks and NSWTG’s prescribed delegations. The division delivers high quality service using a customer-centred approach and is delivered by:

Estate Administration

Trust and Powers of Attorney Administration

Intestate, Life Estates and Crime Confiscation/Civil Forfeiture administration

Wills and Estate Planning

About the role

The role within the Estate Planning and Administration division is a key point of contact for customers and stakeholders to assist with enquiries and delivers excellent customer service. The role provides administrative support to Wills and Estate Planning team to ensure the provision of seamless services that are customer and outcomes focussed.

For more information about the position, view the role description.

This role is based at our Parramatta Justice Precinct Office with a requirement to work full time in the office.

About you

Application is encouraged if you demonstrate the following skills, knowledge and experience:

You have the demonstrated ability to undertake a range of administrative support services relating to the work of the team, including word processing, data entry, preparing correspondence and meeting papers and minutes, maintaining electronic and file records and support with meetings and events.

You understand the key services provided by the Division.

You have experience in supporting the promotion of service offerings that improve commercial viability.

You have experience and are self-driven to provide excellent customer service in a human services environment.

You have experience in and ability to learn new applications and processes.

You have good time management skills, with the ability to prioritise competing interests and deadlines.

Sound like you? We would love to hear from you!

Essential requirements

Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one-to-one review sessions for calls and emails.

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)

various leave options (recreation, parental, and flex leave of up to 24 days per year)

career development including study leave and acting opportunities

access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply

To apply for this role:

complete the online application

submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability

Answer the two following questions:

Give an example of when you were overloaded with work. What did you do and what was the outcome?

Give an example of when you have turned an unsatisfied customer into a satisfied customer. What did you do?

Read: writing your job application for tips with the application process.

Closing date

Applications close 11:59pm, Wednesday 11th June 2025.

For enquiries about the role, please contact Anthony Rastegorac, Principal WEP Consultant, Wills & Estates Planning at [email protected]

For enquiries about the recruitment process, please contact Amy Cross, Talent Advisor on [email protected]

Please do not send your applications directly via email, LinkedIn or SEEK. Only applications submitted via the online portal will be accepted.

Please note:

If you need an adjustment in the recruitment process, please contact People and Culture via email at [email protected]

Offers of employment will be subject to reference checks and relevant clearances.

A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.

Thank you for your interest in this role. We look forward to receiving your application.