About the Role

This is an exciting opportunity to join the team at Professional Collection Services as a Collection Officer. As a fulltime role based in Toowong, QLD, you will play a key part in the company's Accounts Receivable and Credit Control functions, ensuring the effective collection and recovery of outstanding customer payments.

What You'll Be Doing

• Proactively managing and resolving a portfolio of customer accounts with outstanding invoices
• Initiating and escalating collection activities, including making outbound calls, sending tailored correspondence, and liaising with customers to negotiate payment arrangements
• Maintaining detailed records of all customer interactions and collection activities
• Identifying and resolving any invoice discrepancies or disputes
• Providing recommendations to improve credit control processes and procedures
• Supporting the broader Accounts Receivable team as required

What We're Looking For

• Proven experience in a collections or credit control role, ideally within an accounting or finance environment
• Strong customer service and negotiation skills, with the ability to empathetically resolve complex customer issues
• Excellent written and verbal communication skills, with the confidence to effectively liaise with customers at all levels
• High attention to detail and the ability to maintain accurate records
• Proficiency in using accounting and/or collections software
• A customer-focused approach and a genuine desire to provide a high level of service

What We Offer

At Professional Collection Services, we are committed to supporting the growth and development of our employees. In this role, you will have access to ongoing training and development opportunities, as well as a competitive salary and benefits package. We also offer flexible work arrangements and a positive, collaborative team environment.

About Us

Professional Collection Services is a leading provider of accounts receivable and credit management solutions. With over 20 years of industry experience, we work closely with our clients to optimise their cash flow and minimise bad debt exposure. Our team of dedicated professionals is passionate about delivering exceptional customer service and achieving the best possible outcomes for our clients.

If you're ready to take the next step in your collections career, we encourage you to apply now.