• Permanent Part-time (3 days per week) (Monday & Friday, other day negotiable)
• Salary $75,159 - $80,413 per annum pro-rata + Superannuation
• Exciting opportunity to join a growth Council

About the position
The City is seeking an enthusiastic individual to join the Rates and Accounts team, assisting in all aspects of the rating functions of the City and delivering service excellence to the City's customers via the telephone, in writing, in-person and administration services. The successful appointee will be responsible for:

• Maintaining property and rating databases;
• Processing documents, requests and applications including pensioner rebates;
• Negotiating with customers for the collection of overdue Rates and Emergency Services Levies payments;
• Providing assistance with levying of property rates/charges and revaluation processing; and
• Liaising with/providing advice to other City Service Units and external service providers and government authorities.

About you
As a collaborative member of the Rates & Accounts team, the position is accountable for performing rating and debt collection functions, processes, and customer service. The successful appointee must be an adaptable, experienced rates officer. They must also thrive working in a very busy and change driven organisation. As such, applicants must be able to demonstrate through their CV and covering letter that they meet the following essential criteria:

• Experience in a customer service and data entry role;
• Advanced customer service skills with proven communication and negotiation skills;
• Proven computer literacy and organisational skills; and
• Knowledge of relevant rates legislation.

Why work for the City of Wanneroo
The City offers a range of employment benefits including:

• Generous matching of superannuation contributions up to a combined total of 15%;
• Free on-site parking;
• 5 weeks annual leave (pro-rata for part-time employees);
• Paid Wellness Day
• A work-life balance program providing flexible work practices (subject to operational requirements);
• Corporate Membership to award winning Gym and Leisure Centre
• Up to 12 weeks paid parental leave;
• Professional development opportunities;
• An inclusive, welcoming office environment; and
• An opportunity to reduce your commute and work in a goal-driven professional team closer to home.

About the City of Wanneroo
The City of Wanneroo is a diverse and flexible environment that offers a range of career opportunities where you will have the opportunity to make a real difference to the local community and our people. Our vibrant and inclusive team is what makes the City an enjoyable and rewarding place to be.

We celebrate all diversity and strongly encourage Aboriginal and Torres Strait Islander people to consider working for a Local Government organisation that values who you are. Bring your skills, knowledge and commitment to a team that is welcoming and enthusiastic about you joining us!

Interested?
If this position sounds like your next career step - we look forward to receiving your cover letter (maximum 2 pages) and resume.

Reference Number: 676371

Close date: Thursday 12th June 2025

For further information regarding the position visit the City of Wanneroo website or contact Thushara Wijeseri, Acting Chief Financial Officer on (08) 9405 5663.

Applicants are encouraged to apply at their earliest convenience as the City reserves the right to interview suitable applicants prior to the closing date and may close this ad earlier for the right applicant.

Applicants may be required to undergo a medical assessment to determine their fitness to carry out the duties of this position.

All employees and prospective employees of the City of Wanneroo are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.

To apply for this position, you must have the right to work in Australia and be willing to provide a National Police Clearance no older than 3 months.