CUSTOMER SERVICE AND RATES OFFICER

ABOUT THE ROLE

We’re looking for a friendly, reliable, and detail-oriented individual to be the first point of contact at the Shire of Dowerin. As Customer Service & Rates Officer, you’ll play a key front-line role in assisting community members, managing a range of enquiries, and supporting the day-to-day operations of our administration team.

This part-time position is responsible for providing quality customer service, maintaining accurate property and rates records, processing payments, and assisting with administrative functions including records management, correspondence, and front-desk support. You’ll be an important part of the team, helping ensure smooth, responsive service across the organisation.

ABOUT THE SUCCESSFUL CANDIDATE

You are approachable, well-organised, and comfortable juggling multiple systems and tasks. You enjoy working with people and bring a positive, can-do attitude to your work. Whether helping someone at the front counter or supporting colleagues behind the scenes, you take pride in your work.

Previous experience in rates administration, customer service, or local government is highly regarded. Training will be provided for the right person who is willing to learn.

WHAT WE OFFER

This permanent position offers employment terms and conditions in accordance with and above the Local Government Officers’ (Western Australia) Award 2021.

ADDITIONAL DETAILS

The position description is available on the Shire’s website www.dowerin.wa.gov.au, which provides an overview of the role. Confidential enquiries can be directed to Solomon Mwale, Manager of Corporate Services, on 9631 1202 or via email to [email protected].

TO APPLY

Applications marked ‘Private & Confidential – Customer Service and Rates Officer’ and should be submitted via email to [email protected] or can be posted to the Shire of Dowerin, PO Box 111, Dowerin WA 6461. Applications must be received by 4.00pm 3 June 2025. Late applications will not be accepted.

(Please note: The Shire of Dowerin reserves the right to commence the recruitment process and appoint a suitable candidate prior to the closing date. Applicants are encouraged to submit their applications as early as possible)

Manisha Barthakur

CHIEF EXECUTIVE OFFICER

Please Note:

Canvassing of Councillors will disqualify. The successful applicant is required to obtain relevant police checks, pre-employment medicals and to provide evidence of all claimed qualifications prior to commencing employment