Panache Hotel Group (PHG) is a dynamic and rapidly expanding hotel management company specializing in short-term accommodations, hotels, and independent serviced apartments. With headquarters in Western Australia, PHG currently operates five distinguished hotels in Perth and Melbourne. We are seeking a proactive and detail-oriented Hotel Operational Administrator to oversee and enhance our daily administrative and operational functions. This pivotal role ensures the seamless coordination between various departments, maintains compliance with hospitality standards, and contributes to the overall efficiency and guest satisfaction of our establishment.

Key Responsibilities

Handle hotel administration including documentation, guest records, filing, and database upkeep

Assist in the preparation and distribution of operational and financial reports

Coordinate internal communications and meeting logistics

Support staff rostering and HR administrative tasks

Liaise with suppliers, contractors, and service providers

Maintain accurate records in accordance with hotel standards and regulatory requirements

Work closely with the Portfolio Manager to:
• Drive and consolidate performance reports across all hotels
• Monitor hotel managers’ reporting performance and compliance
• Follow up with hotel managers to ensure timely and accurate report submissions
• Maintain momentum on shared drive projects and document management initiatives

Assist with compliance reporting, documentation audits, and internal tracking

Support the preparation of tender documents and submissions as required

Qualifications and Skills

Experience: Minimum of 2 years in an administrative role within the hospitality industry.

Technical Skills: Proficiency in hotel property management systems (PMS), such as Opera Cloud, Newbook, and Microsoft Office Suite.

Communication: Excellent verbal and written communication skills.

Organisational Skills: Strong ability to multitask and prioritise in a dynamic environment.

How to Apply

Interested candidates are invited to submit their resume detailing their relevant experience and motivation by clicking the "Apply Now" button on Job Seek.