Vicom Australia is the leading independent provider of Radio, Optical, Data, and Avionics test equipment. It has a NATA-accredited calibration facility and offices in Melbourne and Sydney.

Vicom Australia is seeking the services of an enthusiastic and self-motivated person to join the Service Administration and Stores Teams and fill in the absence of members from the Service Administration and Stores Team. Vicom repairs and calibrates electronic equipment, and this role involves the receipt and dispatch of the equipment, communicating with customers, and generally being aware of the need to provide an excellent level of customer satisfaction and taking the appropriate actions to achieve this.

Training for the tasks will be provided. Appropriate prior experience in similar roles will be well regarded.

Reporting to the Customer Service Administrator, the primary responsibilities are:

Communicate with customers by phone and email to organise equipment to be returned for repair and calibration, and update customers on their jobs' progress.

Processing of internal documentation to maintain accurate record-keeping.

Proactively follow up on service quotes and liaise with subcontractors and principals in a timely manner to minimise delays in returning equipment to customers.

Contacting customers to organise for overdue equipment to be returned for testing and getting feedback.

Respond to delegated customer enquiries in a timely and professional manner.

Stock control of Melbourne service parts (mostly electronic).

Assist the customer service administrator when the workload is high.

Assist the Melbourne Warehouse Manager when the workload is high.

Other Responsibilities:
1. Store duties include:

Receive and dispatch equipment. This includes packing equipment carefully to provide adequate protection from damage during transport.

Prepare all courier documentation equipment shipping to/from the office and enter the details into the relevant databases.

Keep the store area clean and safe.

Act as a backup in the absence of the warehouse store manager.

2. Service administrative tasks such as

Maintain the visitor’s area so the state is clean and tidy.

Updating work orders with relevant information receipted by stores.

Following up with customers as required.

Generating new work orders upon receipt of unexpected arrivals.

Applicants should include in response (Cover letter) addressing the below criteria:

1. Prior experience and ability to communicate with customers in a friendly and effective manner by phone and written correspondence.
2. Ability to move and pack/unpack cartons of electronic equipment up to 20- 40 kg.
3. Ability to be responsible for work with minimal supervision and attention to detail.
4. Provide details of experience using Microsoft Word, Excel, Outlook, and other software databases.
5. Statement of citizenship and eligible work status. (Australian Citizens/ Permanent Residents/Valid Visa with working rights).
6. Statement of how such role fits the applicant’s job experience and the applicant’s knowledge of electronic test equipment.

Remuneration is based on prior experience.

Apply by clicking on the link in Seek.
Only shortlisted candidates will be contacted for further interviews or assessments.