Positions available with a State Government program team based in Orange - ideal for applicants with sound administration skills and high-end customer service experience.

Ideally, successful applicants will work from the Orange office - however it may be possible to accommodate workers in other office locations across REGIONAL NSW in order to secure the right skillsets for these roles.

The key component of this work will involve working in a high volume, fast paced contact centre to triage incoming calls and emails. You will respond to general enquiries, and triage and redirect more complex contacts to relevant team members.

To succeed in this role you MUST have professional communication skills for both phone contact and email etiquette purposes. Tenacity to manage difficult customers and confronting situations will be required. Confidence and a friendly approach will be key to your success. Previous Government experience could be helpful but is not essential.

This role will require you to work in-office at least 3 days per week. Fulltime in-office work arrangements can be accommodated if preferred, or equipment can be provided to enable remote work arrangements for the balance of the week.

Comprehensive training will be provided in a face-to-face setting in Orange, as well as online learning modules and ongoing training opportunities via a buddy-system and team shadowing system to ensure you are well-equipped with program knowledge and other supporting information required to effectively manage enquiries and requests.

An immediate start of work is required. Roles are available for an initial period of 6 months with possibility of extending depending on funding and work volumes.

Apply today to express your interest in these opportunities. Please ensure you include an up-to-date resume detailing full work history and relevant experience.

Enquiries can be directed to Donna Golding - 0411 314 370, [email protected]