About the role

We're excited to welcome a new Senior Receptionist to our team at The Avenue Chiropractic Clinic. As a casual role, you will play a vital part in providing exceptional customer service and administrative support to patients and the broader clinic team. Based in our Ashgrove clinic, this position is ideal for an experienced receptionist looking for a supportive work environment. While this is a casual position, the role comes with regular, set weekly shifts. This provides the stability of knowing your schedule in advance, while still offering the benefits of a casual arrangement. We're looking for someone who can reliably commit to these shifts and be a consistent part of our team.

What you'll be doing

Patient Interaction: Greet patients and visitors with a warm, friendly attitude to ensuring a welcoming environment. Answer phone calls and respond to patient inquiries in a friendly and professional manner.

Appointment Management: Schedule and confirm patient appointments, manage the calendar for clinicians, and optimize patient flow throughout the day.

Administrative Duties: Maintain and update patient records. Process patient intake forms and manage claims for Medicare, DVA, and private billing.

Financial Administration:

Manage cash handling procedures, including daily takings and reconciliation.

Perform end-of-day balancing and prepare monthly banking.

Generate and distribute practitioner billing reports as required.

Clerical Tasks: Carry out general clerical duties, including data entry, filing, scanning, and managing incoming/outgoing correspondence. Monitor and maintain stock levels for office and clinical supplies, placing orders as necessary.

Support Services: Provide administrative assistance to clinicians, such as preparing documents for patient visits, coordinating referrals, and arranging follow-up appointments.

What we're looking for

Experience: Ideally, you’ll bring at least 2 years of experience in a senior receptionist or customer service role—especially in a healthcare setting. Experience in chiropractic or allied health clinics is a bonus, but not essential.

Communication Skills: Excellent communication - both written and verbal - is key. Strong interpersonal skills are essential for engaging with clients and the rest of the team.

Organizational Skills: Strong organizational skills and the ability to manage multiple tasks, prioritise effectively, and maintain attention to detail in a busy environment.

Technical Proficiency: Proficiency in practice management software such as PracSuite (or similar) and HICAPS is desired for managing patient appointments, records, billing, and claims. Basic competency with office equipment (fax, email, scanning) and an understanding of Microsoft Office Suite and Adobe Acrobat is also important.

Confidentiality & Compliance: A solid understanding of patient confidentiality is essential. We need someone who can handle sensitive information with care, in accordance with privacy laws and clinic policies.

What we offer

At The Avenue Chiropractic Clinic, we’re committed to creating a positive and supportive workplace. We offer a competitive hourly rate, consistent shifts, a relaxed atmosphere, and a group of people who genuinely enjoy working together. This role also offers potential for growth. As we look to the future, we expect to have a Practice Manager position become available at the end of the year. While it’s not essential, we’d welcome applications from those who are interested in taking on more responsibility and growing into a leadership role within our team.

About us

The Avenue Chiropractic Clinic proudly serves Ashgrove and surrounding suburbs with expert chiropractic care. Backed by a skilled team of chiropractors and support staff, we are passionate about improving our patients’ physical health and promoting long-term wellbeing through personalised, compassionate care.

If you are interested in this opportunity, we encourage you to apply now.