🌟 Veterinary Receptionist – Be the Heart of Our Front Desk! 🌟
Casual role with potential to move to permanent part-time

Are you a confident, upbeat communicator who thrives in a fast-paced environment? Do you love being the friendly, calm voice clients rely on when they walk through the door or pick up the phone? If you’re ready to be part of something special, we’d love to meet you!

About Us:

Ripley Veterinary Hospital is proudly ASAV Accredited as a Hospital of Excellence — one of only a few in Queensland. We’ve also been recognised with multiple Lincoln Institute Awards, including Best Lead Practice and Employer of Choice. We set the bar high because our patients, clients, and team deserve the best.

About the Role:

This casual position offers the opportunity to transition to permanent part-time for the right candidate.
Current roster requirements include:

Mondays, Tuesdays, and Thursdays

Rotating Saturdays (8am–1pm) — enjoy your weekend afternoons!

Supporting Puppy Preschool sessions

(Please note: roster is subject to change based on clinic needs.)

Our clinic hours are 7:30am–6:00pm Monday to Friday & Saturdays 8:00am-1:00pm — no late nights here!

💰 Pay rate: $30–$37/hour (casual), based on experience

This is a reception-only role and does not involve nursing duties, though for the right candidate studying or qualified in veterinary nursing, there may be the opportunity to explore a hybrid role (e.g., one nursing day per week) in the future.

What You’ll Be Doing:

Greeting clients and pets with warmth and energy

Managing phones, bookings, and general enquiries

Acting as the communication bridge between clients and the veterinary team

Processing payments and handling general admin tasks

Managing reception area and consult room upkeep

Responding to emails and supporting our social media presence

Educating clients on front-of-house products

Assisting with events like Puppy Preschool & community events

What We’re Looking For:

A bubbly, high-energy personality — you’re the first impression of our clinic

Confidence on the phone and face-to-face with clients

A natural multitasker who thrives under pressure

Highly organised and forward-thinking in your approach

A growth mindset — willing to step outside your comfort zone and learn

A team player who’s also confident working independently

Not afraid of financial or sensitive conversations when needed — you’ll handle these with empathy and professionalism

Someone who doesn’t shy away from a challenge and brings resilience to every shift

How to Apply – Show Us Who You Are!

To really stand out, please submit a short video (max 2-3 minutes) alongside your resume. In your video, introduce yourself and answer the following:

🎥 What is it about this role or our clinic that stood out to you compared to others you may have seen?
🎥 Can you tell me about a time when you had to stay calm and professional while dealing with someone who was upset or emotional? What did you do, and what did you learn from it?
🎥 And just for fun... If our clinic had a theme song when you walked through the door, what would it be — and why?

It doesn’t need to be fancy — just be real, be you!

📧 Ready to apply?
Please send your resume and video submission to our Practice Manager, Tanya, at [email protected]

We’re excited to find our next reception Rockstar — could it be you?