Position: Part-Time Receptionist

Location: Back In Motion Eltham

Experience: Customer service experience is ideal. Experience in Allied Health/Medical reception is advantageous.

Remuneration: Physiotherapy businesses are governed by the Health Professionals and Support Services Award. This role will be remunerated commensurate with experience and in consultation with the award.

Working together: Back In Motion Eltham is part of the Healthia Group, a company that offers a supportive and cohesive workplace culture with integral educational and career growth opportunities. If you are successful in this application, you will immediately be connected to a network of Allied Health Practitioners and Support Services across over 280 practices in Australia. Please do not hesitate to ask us any questions. We would love to hear from you!

About the role

We are seeking a part-time receptionist to join our fun and friendly team. We are looking for a friendly and dynamic person who takes a mature approach to their work. You will be the first point of contact for clients both by the phone and in person and will be required to deliver an exceptional customer service experience. This role will also see you assist with additional office administration tasks and be a valued contributor to the development of systems and processes that act to best serve our clients, so that they get the best health outcomes possible.

Role Overview:

Greeting and assisting clients in a friendly, caring and helpful manner.

Answering phones/emails promptly with the ability to prioritise appropriate tasks.

Scheduling appointments and diary management.

Processing of payments and invoices in an efficient manner.

Building an excellent working relationship with our clinicians.

Managing stock levels and client orders.

Carry out general administrative duties including invoicing, debt collection, reporting and auditing.

Ensuring the clinic is kept in a clean and tidy fashion.

Assist with accuracy of patient accounts and debtors.

Organising equipment and certificate audits.

Developing and maintaining relationships with our community GP clinics and sporting clubs.

Important considerations: Our clinic is open from 7.00am – 8pm Monday to Friday and 8am-1pm Saturday. Ideal availability, start time for this position is 9am and finish between 2.30-5pm Tuesday, Wednesday and Thursday. This is a part-time position, please only apply if you are available on a Tuesday, Wednesday and Thursday. Additional hours may be offered in the occasion where another staff member is on annual or personal leave. This is a maternity leave 12-month position with an ideal start date in early August 2025. Ongoing employment opportunities may be considered at the end of tenure.

About you

Our ideal candidate thrives in a customer service environment who loves creating long-term relationships with clients. You are passionate, professional, solutions based and love working as part of a team.

To be successful in this role, the following skills are a must:

Outstanding people skills,

Exceptional customer service skills

Close attention to detail

Efficient with technology.

The ability to team lead or take on a leadership role.

Ideally you will have experience working in a customer service / receptionist role or be familiar working in an allied health setting.

What are the perks?

We have a fun and inclusive culture where mutual respect is the norm. Our Support team isn't seen as a function; it's seen as an important and crucial part of our client's experience and is integral to both our clinical and business success.

Here are some of the reasons why we love it here:

Supportive team culture

Our people are inclusive and fun to work with

We receive staff rates on all our services including free Pilates and strength classes

We love celebrating our teams’ achievements including birthdays!

How To Apply

Please submit your application by clicking APPLY NOW. Successful applicants will be shortlisted and contacted by phone.

For any questions specifically related to the role, please contact our Practice Manager, Shona, on 9439 6776.

Kindly refrain from calling to confirm receipt of your application.

To learn more about Back in Motion, visit our website: www.backinmotion.com.au