About the role

Magna Constructions Pty Ltd is seeking an experienced administration professional to join our team in Kirrawee, NSW. This fast paced and busy full-time role will be responsible for supporting our team with a range of administrative functions.

What you'll be doing

Providing administration support to our Case Managers and Supervisors, other administration team members, and our clients/external stakeholders.

Managing our very busy inboxes, and phone lines. Regularly action phone and email enquiries from our clients, customers, and contractors - inbound and outbound.

Processing new claims, including triaging make safes and scheduling site attendances.

Updating job information via company software or client software portals.

Maintaining detailed and accurate records of all claim activities.

Proactive management of communications across clients, customers and contractors.

Adhering to strict KPIs.

Experience with accounts is an advantage.

What we're looking for

At least 2-3 years of experience in an office administration or customer service role, preferably within the construction or insurance industries.

Strong attention to detail and ability to work accurately under pressure.

Excellent communication and interpersonal skills, with the ability to liaise effectively with customers and stakeholders.

Proficient in using relevant computer applications and claims management systems.

A team player with a problem-solving mindset and a commitment to delivering high-quality customer service.

Strong organisational and time management skills, with the ability to prioritise and multitask.

Critical thinking and problem solving skills are essential.

What we offer

Work/life balance - working close to home.

Supportive, safe and collaborative workplace; empowering our employees to thrive.

Competitive remuneration package based on experience.

A fun yet professional and driven team.

Modern office facilities with a relaxed dress code.

Regular social events.

About us

Magna Constructions Pty Ltd is a residential and commercial construction company specialising in insurance building repairs and restoration services across multiple states. Working with some of Australia's largest insurance companies, our team is involved in reinstatement works for damages caused by events such as flood, fire, water, mould, and catastrophic storm damage.

Apply now to become our next Claims Administration professional!