About the role

As a Guest Service Agent at Hotel Marvell' in Byron Bay, NSW, you will be responsible for providing exceptional customer service and ensuring a seamless stay for all our guests. This full-time role is crucial in delivering an unparalleled hospitality experience and contributing to the overall success of our hotel.

What you'll be doing

Welcome and register guests upon arrival, ensuring a smooth check-in process

Assist guests with enquiries, requests and concerns, addressing them in a timely and professional manner

Process payments, handle cash and credit card transactions accurately

Maintain a thorough understanding of hotel facilities, services and local area knowledge to recommend activities and dining options

Liaise with other hotel departments to coordinate guest requirements and ensure a cohesive guest experience

Contribute to the overall cleanliness and presentation of the hotel lobby and public areas

Perform other duties as required to support the Front Office and Guest Services team

What we're looking for

Previous experience in a customer-facing role, preferably within the hospitality industry

Strong communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds

Excellent problem-solving and decision-making abilities to handle guest inquiries and concerns effectively

Proficient in using hotel management software and computer systems (PMS)

A genuine passion for providing exceptional customer service and creating memorable guest experiences

Ability to work collaboratively as part of a team and contribute to a positive work environment

Flexibility to work various shifts, including evenings, weekends and public holidays

Availability to commence within the coming week

What we offer

At Hotel Marvell', we are committed to supporting our employees' growth and well-being. In addition to a competitive salary, we offer a range of benefits, including:

Comprehensive training and development opportunities

Discounted accommodation and dining rates

Subsidised meals during shifts

Access to our employee wellness program, including fitness classes and health assessments

Opportunities for career progression within the company

About us

Hotel Marvell' is a premier hospitality destination, located in the heart of the vibrant Byron Bay community. With our stunning beachfront location, modern amenities and exceptional customer service, we strive to create unforgettable experiences for our guests. Join our team and be a part of our continued success and growth.

Apply now to become our next Guest Service Agent at Hotel Marvell'.