Front Office Reception Guest Service Agent

Summary:

We are increasing our manning level, the position involves all aspects of front office reception, including providing friendly personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations, assisting corporate and leisure guests, and ensuring the smooth running of the reception desk.

The successful applicant will need to be able to work independently and demonstrate a passion for customer service, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, strong attention to detail, and a high standard of personal presentation.

The successful applicant must be available to work shift, weekends, and public holidays.

The position presents a great opportunity to work in a well-established, stable, and dynamic team environment.

Applications should include a letter of application and CV and be directed to the:

General Manager or come in and say hi to drop off your resume in person.

Responsibilities:

Ensure that all guests receive a warm welcome and efficient check-in and check-out process

Handle guest complaints and resolve issues in a timely and professional manner

Maintain accurate records of guest information and room availability

Coordinate with housekeeping and maintenance staff to ensure that guest rooms are clean and well-maintained

Manage room reservations and ensure that all bookings are accurate and up to date

Monitor and manage the front desk budget, including expenses and revenue

A willingness to work across a 7-day roster that may include weekends, public holidays and nights

Develop and implement policies and procedures to improve the efficiency and effectiveness of the front desk operation

About you:

A genuine ambition for hotel collaboration with strong leadership acumen and experience in driving service standards

Strong IT skills - preferably with experience using RMS/Opera

A high standard of customer standards and delivery of service

A tertiary qualification in Hospitality and/or Hotel Management is not mandatory, but is preferred

Qualifications:

Minimum of 3 years of experience in a front office management role

Excellent communication and customer service skills

Strong leadership and team management skills

Ability to multitask and prioritize tasks in a fast-paced environment

Proficient in Microsoft Office and hotel management software

Knowledge of industry regulations and best practices

Unfortunately, we are unable to consider individuals holding short term or student Visa's for this position.

The role presents a great opportunity to work within a beautiful property, close knit and growing brand under Quest. Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally.