Position: Customer Service Officer Roster: Monday to Friday 11am to 7pm and Friday to Monday 7am to 5pm. Location: Northgate QLD
About the role
We are currently seeking Customer Service Officer’s to join our fast-growing East Coast team and clients, onsite in Northgate, QLD. This position will be casual for an initial 6-month duration with potential to move to permanent, direct with the client. Working Monday to Friday 11am to 7pm with potential WFH days and Friday to Monday 7am to 5pm with potential WFH days.

Skills & Experience

• Experience with Office 365 suite (Word, Excel, Outlook) (Essential)
• Previous call centre experience, Salesforce, transport/logistics or supply chain systems (Desirable)
• Efficient processor who thrives on growing their skills and boosting output
• Ability to work autonomously and as part of a team
• Good work ethic and high attention to detail
• Customer focused, patient and resilient.

Duties & Responsibilities

• Answering incoming phone calls
• Using internal customer and operations systems to process email requests efficiently (Salesforce)
• Dealing with complaints regarding services and providing solutions
• Booking ad-hoc, urgent or scheduled services within customer contracted timeframes
• Updating services with new information

About the company
Category 5 Labour Management is an Australian owned success story, a leading provider of full-service labour management solutions, supporting the local communities in which we operate and the people within them. With our commitment to achieving a diverse workforce, we strongly encourage Female, Aboriginal and Torres Strait Islander applicants.

How to apply
Click APPLY or for a confidential discussion please contact Nicole on [email protected].