Melbourne (Toorak) | Full-time, In-Office
$65K–$80K base + performance bonuses (high earning potential)

Is This You?

• You’re comfortable picking up the phone and talking with people.
• You get energy from making things smoother for others - and spotting what’s being missed.
• You want to work hard, work smart, and get rewarded when you produce great results.

This is your chance to join a top-tier Fintech company and play a critical role in how opportunities are activated, supported, and won - whether you’re building towards a sales role or becoming an operational backbone, this could be the role for you.

What's in it for you?

• Clear career progression - move into Sales or build a long-term career in support.
• Competitive pay structure where monthly bonuses are paid based on performance, up to 20% annual bonus potential
• Work closely with a high-performing sales team – your role is crucial to their success.
• Entry into the FinTech sector - at a company scaling fast.
• A great workplace culture (they’ve won awards for it) where the value you create is what counts.
• Organisation-wide personal development programs and coaching.
• A fun, high-energy team environment that delivers results.

Who are we looking for?
We’re looking for passionate individuals who want to contribute to big things. Years of experience are just a number. Contribution and dedication are what matter.

Must-haves:
✔️ Organised, proactive, and one step ahead.
✔️ Enjoys making phone calls and building quick rapport
✔️ Collaborative and eager to learn.
✔️ Keen to find new ways of doing things - we don’t want a robot!

Nice-to-haves:

• Any experience working in customer-facing or administrative roles

What You’ll Be Doing

• Make reactivation calls to previous leads - looking for new windows of opportunity
• Respond to warm inbound leads and answer first-line questions
• Support a Lending Specialist with tasks like email coordination, document collection, and diary hygiene
• Identify operational bottlenecks and suggest improvements
• Keep our CRM and internal systems tidy, accurate, and up to date

About the Company
Our client is one of Australia’s fastest-growing Fintech companies. With just 90+ people in their agile, diverse and high-performing team, they’ve funded over $1.5 b in loans and are rapidly expanding internationally. They’ve been recognised for:

• �� Best for Small Business Loans
• �� Best Workplace Diversity
• �� Outstanding Customer Service
• �� Best Employee Culture

Their people move fast, think sharp, and back each other fully. You’ll be joining a team that values both stretch and steadiness - and knows how to spot rising stars.

What Happens Next?
Once you apply, you’ll receive a link to complete two short reflective tasks - we want to understand how you think, not just what’s on your resume.

• After applying, you’ll receive an email with a link to complete a short 20-minute exercise (check your spam folder just in case).
• It’s not a test. It’s a chance to tell us more about you - what motivates you, what matters to you, and what kind of environment helps you thrive.
• We use these reflections throughout the entire process, from first screening through to final conversations, to keep the focus on alignment between you and the role.
• If it’s a good match, we’ll invite you in for a conversation to explore the opportunity further.