Your Key Responsibilities

Operational Support:

Deliver comprehensive back-office assistance to our lending specialists

Coordinate consultant calendars, meeting arrangements, and client correspondence

Oversee CRM management and maintain accurate filing systems

Client Relations:

Serve as the primary point of contact and create positive first impressions

Guarantee exceptional service delivery at every touchpoint

Post-Settlement Support:

Manage telephone support for our established mortgage clientele

Handle general inquiries from borrowers regarding their current loan status

Conduct follow-up communications with clients who have missed loan repayments

Manage post-settlement administration tasks and loan completion procedures

Provide immediate follow-up on customer queries

Liaise with funding partners and third parties such as lawyers/conveyancers on ongoing administration of customer's home finance

Business Operations:

Manage incoming calls, route inquiries, and coordinate meeting bookings

Nurture prospective client relationships through timely lead follow-up

Support document preparation, administrative tasks, and promotional activities

Facilitate office functions and team-building initiatives

Effectively use CRM and ensure lead data is up to date

Provide reporting to management on lead data

Manage uploading day-to-day invoicing

Drive ongoing enhancements to our brokerage service delivery

Your Profile

Core Requirements:

2+ years background in mortgage administration or financial services support

Demonstrated expertise in task prioritisation and deadline management

Outstanding interpersonal and written communication capabilities

Competency with lending software platforms, MS Office suite, CRM

Strong numerical skills and attention to detail for financial calculations and administrative processes

Meticulous approach to work with unwavering accuracy standards

Authentic enthusiasm for the home lending industry

Ideal Candidate Attributes:

Collaborative mindset with strong team integration skills

Natural relationship-building abilities with diverse stakeholders

Dedication to superior customer care standards

Polished, approachable personality suited for client interaction

Flexible attitude with eagerness for professional development

Take the Next Step

If you're seeking a meaningful role where you can positively impact families' homeownership journeys while advancing your finance career in a caring environment, we want to connect with you.

Submit your application today including your CV and a personalised message outlining your suitability for this exciting opportunity.

Interviews will commence on Monday 7 July 2025

About us

Amanah Islamic Finance Australia is a leading provider of Shariah-compliant financial services, with a focus on home lending. We are committed to supporting the financial wellbeing of our customers and the broader community. Our values of integrity, innovation, and community engagement are at the heart of everything we do.

If you are interested in this exciting opportunity, please apply now.