Lead transformative change within the organisation by developing teams to have the right skills, culture and systems to support future needs.

You’ll thrive as you identify value-creation opportunities and collaborate with experts to shape WA’s water future.

• Permanent Opportunity based in Balcatta
• Leadership role in Meter Reading Operations
• $135,693 plus Super

About the role

Are you ready to make an impact? As a Team Leader – Meter Reading Management, you’ll take the helm of a dedicated team ensuring the seamless execution of Water Corporation’s Meter Reading Program across the Metro Area. This is your opportunity to:

Lead with Purpose – Oversee a high performing team responsible for meter reading operations and statewide administrative support.

Champion Efficiency – Drive customer-focused processes, ensuring accuracy, timeliness, and seamless service delivery.

Enhance Innovation – Identify and implement process improvements to optimise workflow and business performance.

Foster a Winning Culture – Develop and empower your team, crating a dynamic and results-driven environment.

Make a Strategic Impact – Align business plans with corporate objectives, contributing to the future of Water Corporation’s services.

Join us to lead change, inspire excellence, and shape the future of meter reading operations!

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter

• Real flexibility with options to work from home, 9-day fortnight, flexible work hours
• Two well-being days each year to do whatever you need to do to feel good
• Access to long service leave pro rata after 3 years of service
• Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave

Discover more benefits we offer to support the unique and individual ways our employees live.

What you can expect with this role

• Enhance Customer Service Processes – Drive optimisation of service delivery in alignment with the Water Corporation Accountabilities Framework to ensure efficiency and customer satisfaction.
• Lead with Safety and Strategy – Take ownership of decisions with the broader organisation in mind, prioritising safety, performance, and operational excellence.
• Drive Business Improvement – Develop and execute strategic business plans that enhance productivity, customer service, and align with corporate objectives.
• Empower & Develop Teams – Lead, support, and deploy people effectively to strengthen business capabilities and foster high-performing teams.
• Cultivate a Positive Work Culture – Build a constructive, collaborative environment that encourages individual and team development, driving business outcomes.
• Champion Continuous Improvement – Identify process enhancements and innovation opportunities to refine operations and boost efficiency.

Your skills and experience

We’re looking for an experienced leader with a strong commercial mindset and a passion for customer service excellence.

• A tertiary qualification in business or a related discipline, plus substantial experience in a large, commercially focused organisation delivering and coordinating customer services.
• OR extensive experience in a customer focused role within a large commercial environment.
• Proven ability to lead, develop, and deploy teams to strengthen business capability.
• Experience in driving a high performance culture through effective team management and development.
• Considerable expertise in identifying and implementing business process improvements, enhancing operational efficiency, and leading change initiatives.
• Strong background in financial management, including budgeting and cost benefit analysis to optimise operations.
• Relevant experience in contract management, including specification development, oversight, and business reporting.

This role is ideal for a result-driven profession who thrives on strategic leadership, operational excellence, and continuous improvement.

Ready to thrive as you shape WA’s water future? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.

Applications close 6th June 2025

As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at [email protected] or 08 9420 2000.

To read our diversity and inclusion statement, please visit our website