Senior Systems Administrator

DCS Clerk Grade 9/10 starting from $125,693 - $138,510 + superannuation
Role Type: Ongoing, Full-time
Sydney, Parramatta, Bathurst, and Central Coast, Hybrid - weekly attendance
This role sits within the Enterprise & Information Platforms team within Government Shared Services

About the team
The Enterprise & Information Platforms team oversees the delivery of DCS core and common platforms to maintain operational oversight across ICT application service delivery.
We strive to improve outcomes for customers leveraging customer centricity, problem solving by partnering with agencies & vendors and finding opportunities to collaborate with both internal and external stakeholders.

Your day-to-day
We are looking for a Senior Software Systems Administrator to manage Objective, a crown jewel recordkeeping application. Objective is used by NSW Government agencies to capture and manage business information. In this role you will provide level 2 and 3 support for day-to-day operations, deliver enhancements, and coordinate system changes.

As part of the team, you will:

• Monitor, analyse, and report on Objective application configuration and performance to ensure agencies' legislative recordkeeping and business requirements are met
• Collaborate with Records & Information Management teams to identify and analyse information management needs, identifying and delivering solutions to meet requirements
• Partner with internal and external stakeholders to resolve issues, identify risks and continually improve the service offering
• Test enhancements and upgrades to ensure their successful implementation in line with DCS' standards
• Manage and validate data migration activities resulting from administrative and organisational change

To be successful in this role you will demonstrate:

• Experience in the management of information management systems such as Objective ECM or Trim Content Manager or equivalent
• Experience in information or records management
• Experience with using Microsoft 365 applications to support and digitise business processes
• Proven ability in using agile methodologies to deliver services and meet stakeholder needs
• Experience in writing procedures to document technical and functional tasks
• Well-developed communication, analysis, and problem-solving skills

What we need from you:
An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the position.
For any role specific questions, please reach out to Amanda Scott, Manager IM Systems, via [email protected]
For any recruitment enquiries, please reach out to Katerina Xenos at [email protected]

Salary Grade 9/10, with the base salary for this role starting at $125,693 base plus superannuation

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, 9th June 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit:
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