About us:

Septic Systems Australia (SSA), Harmor Services, and Yarra Valley Septics are three distinct yet interconnected entities, each specialising in various aspects of wastewater management and environmental solutions across various sectors. Committed to stakeholders including team, customers, suppliers, regulatory bodies and the environment, the company’s internal management systems are accredited by the internationally recognised ISO certifications of Quality (ISO 9001: 2015), Safety (ISO 45001) and the Environment (ISO 14001). Together, our businesses are here to deliver cleaner water for our communities and waterways.

Septic Systems Australia (SSA) - Established in 2003, SSA’s core business is the design, installation, servicing and repairs of residential, commercial and industrial wastewater treatment systems.

Harmor Liquid Waste Solutions - Established more than 20 years ago, Harmor operates throughout Australia and provides high-quality liquid waste removal and transport solutions for more than 30 streams of liquid waste and continues to lead in innovative and efficient liquid waste management solutions.

Yarra Valley Septic Tank Cleaning, founded more than 30 years ago, specialises in septic tank desludging and cleaning and liquid waste transport.

Our Core Values:

We Do What We Say We Will Do

We Protect The Environment And The Safety Of Our Team

We Smash Customer Expectations

We Are One Team

We Are The Benchmark

About the role:

We are seeking a driven and detail-oriented Sales Support Officer to join our Kilsyth-based head office. This is a pivotal role supporting the Sales and Servicing teams across Septic Systems Australia. You will be responsible for lead coordination, quote and contract preparation, reporting, and customer engagement, ensuring a seamless experience from initial enquiry through to service delivery and post-sale. This is a unique opportunity for someone with a strong administrative, sales, and customer service mindset who enjoys working in a fast-paced, values-driven environment.

Key Responsibilities:

Coordinate and vet inbound sales enquiries, assign to the appropriate sales representative, and support quote preparation and follow-up.

Maintain accurate and up-to-date records in CRM (Capsule), Field Insight, and internal sales and enquiry databases.

Assist with contract and servicing renewal processes and support tender applications.

Build and maintain strong customer relationships to drive repeat business and retention.

Develop and distribute weekly and monthly sales and customer service reports.

Handle client communications, including complaints and enquiries, with professionalism and a solutions-focused mindset.

Monitor and report on sales metrics, customer reviews, and industry trends to support continuous improvement.

Qualifications & Attributes:

Minimum 2 years’ experience in sales support, customer service or administration.

Proficiency in CRM systems and MS Office (especially Excel).

Highly organised with excellent written and verbal communication skills.

Experience in writing, preparing and submitting tenders

Strong attention to detail and ability to meet deadlines.

Self-starter with the ability to work autonomously and within a team.

Knowledge of the wastewater or construction industry is advantageous but not essential.

What We Offer:

Competitive salary based on experience.

Extra annual leave day for your birthday.

A supportive team and positive workplace culture.

Career development and training opportunities.

Regular team bonding events and company celebrations.