This is an opportunity to work for the Australian Government, one of the largest and most inclusive employers in Australia.

About your new role

Job Title: APS6 Case Management Officer
Location: Surry Hills, NSW
Contract Duration: 12 Months
Start Date: ASAP
Salary: $60.26 per hour + Super

Responsibilities include:

• Manage a portfolio of complex and sensitive matters, ensuring timely and efficient handling.
  
  
• Apply critical thinking to assess and respond to changing priorities and tribunal deadlines.
  
  
• Provide high-level written and verbal communication, including preparation of executive briefs.
  
  
• Partner with internal and external stakeholders to resolve issues and support service delivery.
  
  
• Conduct detailed analysis to support informed decision-making in case management.
  
  
• Engage in issues management and problem-solving in complex, high-pressure environments.
  
  
• Collaborate effectively with colleagues and contribute to the team's performance objectives.
  
  

What you will need to succeed

• Demonstrated experience in case management and decision-making under tight deadlines.
  
  
• Excellent stakeholder engagement and the ability to build strong working relationships.
  
  
• Strong analytical and problem-solving skills.
  
  
• High-level communication skills, particularly in writing for executive and senior audiences.
  
  
• Ability to work autonomously and within a team to deliver outcomes under pressure.
  
  
• Strong organisational skills and the ability to manage competing priorities.
  
  

Desirable skills

• Awareness or understanding of the National Disability Insurance Scheme (NDIS).
  
  
• Knowledge of disability and/or experience working with people with disabilities.
  
  
• Familiarity with administrative law proceedings or tribunal processes.
  
  

Eligibility Requirement

Applicants must be Australian Citizens to be considered for this role.

This is a great opportunity

• Work as part of a collaborative and purpose-driven government team
  
  
• Build valuable experience in a policy and client-facing environment
  
  
• Enjoy work-life balance with flexible arrangements
  
  

Next steps

If you are ready to apply for this opportunity, please select "Apply Now."

Have a question before applying? Contact [email protected]

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.