HOBAN Recruitment is recruiting for the role of APS6 level Case Manager - External Review on behalf of our client, a respected Federal Government agency, located in SURRY HILLS / SYDNEY. This is an exciting opportunity to work in a professional, outcomes-focused team managing complex external review applications relating to our client.

About the Role:
As an APS6 level Case Manager, you will manage complex and sensitive case files relating to external review applications at the Administrative Review Tribunal (ART). You will engage directly with internal and external stakeholders, contribute to policy and planning efforts, and work towards resolving disputes in line with legislation and best-practice case management techniques.

Key responsibilities include:

• Managing end-to-end ART case files with attention to legislative compliance and risk assessment.
• Engaging with stakeholders and participants to gather information and resolve disputes.
• Representing the agency in ART case conferences, conciliations, and hearings.
• Applying alternative dispute resolution methods and preparing detailed case documentation.
• Assessing participant risk and supporting the development of participant plans.
• Producing executive briefs and resolution reports to support decision-making.

Benefits:

• Competitive pay rate of $60.26 per hour, including casual loading, providing you with financial stability and recognition for your expertise.
• 11.5% superannuation to secure your future and support your retirement planning.
• ASAP start, allowing you to embark on this exciting opportunity without delay.
• Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
• Collaborative and inclusive work environment that values innovation.
• Opportunity to contribute to the delivery of a world-leading national scheme
• Build your profile in case management, dispute resolution, and administrative law

About You:
We're looking for highly motivated professionals with the ability to manage complex caseloads and contribute to fair and timely resolutions in a legal and policy-driven environment.

You will have:

• Critical thinking and sound decision-making capabilities
• Strong stakeholder engagement and relationship-building skills
• Excellent communication and report-writing abilities
• Proven ability to meet tight deadlines under pressure
• Experience in dispute resolution, policy interpretation, or tribunal matters

Desirable attributes:

• Knowledge of the Disability sector.
• Understanding of administrative law or experience in tribunal settings
• Background in disability services or participant advocacy.

Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role
Positions close for submissions at COB THURSDAY 5th JUNE.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at [email protected] or visit hoban.com.au/adjustments for additional contact details.