About Us:

At Doctors and Co., we are dedicated to enhancing the health and wellbeing of our community through exceptional medical care. Our mission is to provide high-quality, accessible healthcare solutions tailored to our patients' needs. As a leading healthcare provider in Australia, we pride ourselves on our compassionate approach, cutting-edge treatments, and a patient-centric ethos. Our team at Thornlands Doctors is driven by a shared commitment to excellence and innovation in the medical field.

Role Overview:

We are seeking a friendly and organized Medical Receptionist to join our growing healthcare team at Thornlands Doctors. In this role, you will work at the front desk of our medical clinic and assist our patients and other visitors. Your primary job duties will include greeting and checking in patients, answering questions, collecting patient co-pays, processing paperwork, and scheduling appointments. You will also help keep our records and work areas clean and organized, as well as ensure our office provides a welcoming environment for our patients.

Key Responsibilities:

Open and Close clinic as per set procedure

Greet patients and other callers in a professional and courteous manner

Make appointments for patients

Ensure medical records are managed confidentially and efficiently

Accurately process patient payments via cash, Eftpos, and direct bill transaction.

Invoice Medicare, Private Health Funds, TAC, Workcover.

Knowledge of the MBS schedule and correct billing procedures

Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully

Attend to patient enquiries

Check and handle internal emails.

Fill in the roster when staff is away, on holidays and sick leave.

Maintain the reception waiting area and consulting rooms tidy including the clean up of spills if necessary.

Ensure the accurate storage and retrieval of patient and practice records with appropriate scanning, faxing and filing of all documents.

At all times maintain confidentiality of patient personal and financial information.

Complete recalls.

Support the day to day operations of the medical centre.

Exceptional customer service and teamwork skills.

Selection Criteria:

Demonstrated ability to work in a team

Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR)

Demonstrated strong organisational and problem solving skills

Demonstrated ability to work in a fast paced environment, including multitasking

Demonstrated ability to communicate with internal and external stakeholders both verbally and in writing

Demonstrated commitment to quality patient service

At least 1 year experience as a Medical Receptionist in a medical practice is preferred but not required

Available between 8.00am for opens & 5.00pm for closers

Available from Monday to Friday & Saturday am once or twice a month.

In addition, the candidate must also provide the following;

Current Police Check

Current Working with Children clearance

Current First Aid/CPR certificate

Immunisation Record

Driving Licence/ Photo ID

If this role speaks to your heart , we cannot wait to meet you. Apply now, and let’s make a meaningful impact on healthcare together. Alternatively, you may send out your resumes to [email protected] or [email protected]