Warranty Support Engineer

• $100k per year + Super, 18k Car allowance, Phone and Laptop provided
• Fully office-based role
• Clayton, Victoria Location

Responsible for handling all HVAC and Refrigeration warranty queries and provide technical support whilst being accountable for all VRF (Variable Refrigerant Flow) commissioning allocated to you.

Main Duties/Responsibilities:

• Validate all warranty queries before authorisation of warranty service.
• Responsible for technical report writing on all warranty queries that will be used to support or reject a warranty request.
• Manage all escalated calls relating to service agents regarding warranty and assisting customers with any non-standard queries or technical requests.
• Ensure parts identification business tools are readily available for all products and be responsible as the major contact with all factories and suppliers for all parts identification issues.
• Attend with service technicians, supervisors, dealers and installers, and sales representatives to the rectification of more difficult product failures and installation faults where necessary.
• Manage and supervise all warranty calls assigned to the agents and ensuring that work attended to by the agents forms part of the warranty claim or not and ensure correct billing procedures.
• Responsible for all VRF commissioning in the region allocated to you. May be required to travel to other regions occasionally.

Skills & Experience:

• Extensive trade experience (minimum 5 years) in technical/engineering environment within the HVAC and Refrigeration industry.

• Technical and system knowledge in HVAC and Refrigeration.
• Parts application in HVAC and Refrigeration products.
• HVAC & Refrigeration troubleshooting skills.
• Excellent communication skills – speaking, listening and written (English).
• Strong sense of urgency in assisting external and internal customers.

If you meet the above criteria and can see yourself in this role, get in touch with Lucy via [email protected].