Customer Service Representative/ Case Management
KIA Motors
Posted 18 days ago
With the rise of the Kia brand in Australia and the growing range of competitive and award-winning products, there has never been a more exciting time to join Kia Australia.
Committed to global sustainability, continuous improvement and the ongoing evolution of the Kia brand,
An exciting opportunity has become available for a Customer Service Representative/Case Management role.
About The Role:
Reporting to the National Customer Relations Manager, communication is key as you will need to effectively manage customer cases while working with internal departments and provide optimal customer service to KIA owners and KIA Dealers.
Key Accountabilities:
Responding to customer queries and concerns in a timely and engaging manner.
Assist Dealers, Regional staff and Technical departments with the resolution of complaints.
Management of any out of policy applications through to approval ensuring correct guidelines have been followed.
Establishment and maintenance of comprehensive case records.
Resolve customer complaints in accordance with our Complaint Management System.
Liaise with KIA dealers and other stakeholders.
Base decisions in accordance with the Australian Consumer Law.
Assist in the maintenance of the KIA Customer Database to ensure the most recent and correct data is retained.
Qualifications and Attributes:
General passion for cars.
Demonstrated customer care experience within the automotive industry (highly regarded)
Ability to work in a fast-paced, high-pressure environment.
Be resilient and know how to effectively handle customer issues with a level of care and empathy.
Great time management and organisational skills.
Highly developed verbal and written communication skills, with high attention to detail.
Ability to work unsupervised and as part of a team.
Have an open, friendly personality.
Sound skills in Microsoft Office.
If you would like to be part of an exciting organisation and possess the skills and qualifications outlined above, please send through your current CV and cover letter to [email protected]
About KIA Motors
Kia has a long history of making cars,
but actually we started making bicycles back in 1944.
For over 75 years, we have been putting people on the move.
We have proudly delivered solutions that help people move
from one location to another,
connecting them with each other,
and bridging physical and emotional distances between them.
As you can see,
movement has always been at the heart of our brand,
and moving people at the core of our business,
and it will remain like this in the future,
regardless of all the changes taking place in our industry.
Source: This is an extract from the company's own website.
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