Are you detail-oriented, proactive, and passionate about making a real impact in the community? Community Living Association Inc. (CLA) is seeking a committed and experienced NDIS Portal and Claims Officer to support our vital work in delivering services to people living with disability.

About Us:
CLA is a respected community support provider based in Brisbane. We work alongside individuals experiencing disability, disadvantage, and marginalisation, empowering them to create meaningful change and live the life they choose. Our organisation is built on the values of inclusion, social justice, and respect.

About the Role:
As our NDIS Portal and Claims Officer, you will be responsible for managing the NDIS portal and processing claims to ensure our clients receive the vital support services they need. You will play a key role in ensuring accurate and efficient billing, claims, and service agreements related to NDIS-funded services.

Key Responsibilities:

Maintaining accurate and up-to-date client information in the NDIS portal

Accurately preparing and submitting claims for NDIS services provided to clients via NDIA, plan managers, and self-managed participants

Liaising with the NDIS and other stakeholders to resolve any issues or discrepancies with claims with professionalism and attention to detail

Manage the Brevity Care Software CMS

Generating reports and providing data analysis to support ongoing service delivery

Assisting with the onboarding of new clients and the implementation of their NDIS plans

Communicate effectively with stakeholders including clients, support coordinators, and internal teams

Prepare and manage client service agreements

Monitor plan renewals and ensure continuity of services

What We’re Looking For:

Strong understanding of the NDIS framework, including funding rules and claiming processes

Demonstrated experience in an NDIS or disability services administration role

Proven experience with data entry, record-keeping, and database management

Proficiency in Microsoft Excel, Xero, PRODA, and ideally Brevity CMS

High-level communication and customer service skills

Strong problem-solving, organisational and time management abilities

Ability to work both autonomously and as part of a team

Required Certifications:

Blue Card and NDIS Worker Screening Card

Completion of the NDIS Worker Orientation Module

Proof of 3 doses of a COVID-19 vaccination

Why Work With Us?

Work for a values-driven organisation committed to inclusion and social change

Supportive and inclusive team culture

Flexible work arrangements to support work-life balance

Ongoing opportunities for professional development

Competitive salary and salary packaging options

Ready to Apply?
If you are passionate about community impact and making a difference in the lives of people with disabilities and have the skills to succeed in this critical role, we’d love to hear from you.

To apply, please submit your resume and a cover letter addressing your suitability for the role to [email protected]

Alternatively, please click the "Apply Now" button to submit your application.

Applications close: 30 June 2025

Community Living Association is an equal opportunity employer and values the contributions of people with diverse backgrounds and experiences.