At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

About the role

To provide responsive and proactive claims management services for our members and third parties whilst managing timely efficient and effective claims management with our Member always at the forefront of what we do.

• Provide an end to end claims experience subject to segmentation rules.
• Provide professional, proactive and efficient customer service & claims management in conjunction with accurate & compliant information.
• Actively display the RACQ values, by working in a collaborative manner with others, seeking ways to participate in employee engagement initiatives.
• Actively participate in building and sustaining a high level of performance, accountability collaboration and capability within the team. Identify and raise training and improvement opportunities across the business to assist in reducing future complaints.
• End to end claim ownership, inclusive of lodgement, of claims of your complexity.
• Triaging, claims management and deployment of emergency services to the scene to mitigate loss.
• Participate in coaching and training to enable you to improve the Members experience and claims outcomes or prepare to manage claims of higher complexity (as required).
• Providing proactive, timely, quality and efficient claims outcomes.

About you

• Experience in insurance claims or pet health or veterinary industry
• Passionate about delivering excellent customer service
• Ability to collaborate, work well in a team and have a positive impact on engagement
• Ability to communicate and listen effectively
• Ability to problem solve, negotiate & display decision-making skills
• Developed computer skills
• Excellent time management skills
• Ability to manage varying workloads and pressures

Why join RACQ?

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

What we offer you:

At RACQ, we want you to succeed in work and life and feel supported to do good stuff daily. Whoever you are, wherever you’re from. Some of the good stuff our people have access to include:

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

• Financial benefits and discounts on a range of banking, assistance and insurance products
• Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
• A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
• Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
• Invest in your development with in-house development programs and access to an extensive digital learning platform.

You can check out all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits

Ready to apply to do good stuff daily?

Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete video interviews, psychometric assessments and/or criminal history check as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team.

Questions? Please contact [email protected] or visit www.racq.com.au/about/careers/our-recruitment-process

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