Talking Matters is a leading provider of speech pathology & occupational therapy services for children. In 2020 we opened our new site in Christie Downs, enabling us to assist families in the South as well as our original Elizabeth Downs site in the North.

Due to a continuing increase in clinicians and our commitment to ongoing growth, we are seeking a suitably skilled & friendly Receptionist / Administrative Assistant to join our dedicated team. You will provide a professional and welcoming face to our practice while helping to make sure everything is running smoothly for both families and clinicians in the background.

Enjoy an 8 hour working roster between our opening hours of 9.30am and 5.30pm Monday to Friday and Saturdays from 7.30am to 3pm. Each shift will be no longer than 8 hours per day with the fortnight being no more than 76 hours. Please note that Alternate Saturdays will be required in this role. We are however flexible to discuss full-time/part-time hours for the right candidate.

The position is more complex than people typically realise, but it's also very rewarding. To be successful you will be a friendly, switched on and computer savvy person who likes to be busy and can pick up new processes quickly.

About the role

Greeting and welcoming the families who use our service

Responding to telephone calls and emails

Assisting with queries about our services, bookings, Medicare and NDIA

Raising invoices and taking payments using a range of payment options

Managing clinician calendars and service bookings

Managing various data bases and reporting functions

Managing communication between clients and our team members

Assisting with debt collection

Keeping service agreements up to date with families for services currently being offered

Assisting to manage required documentation for off-site service provision

Keeping our waiting room and facilities tidy and pleasant to be in

Essential skills & experience

Clear and effective communication skills both verbal and in writing

Driver's licence

Working with Children Check or willingness to obtain before commencing

NDIS Worker Check clearance or willingness to obtain before commencing

Childsafe training certification or willingness to obtain prior to commencing

Competence in using Microsoft Word and Excel

Competence in using the range of technology typically found in an office environment

The ability to learn new skills quickly

Desirable skills & experience

Demonstrated experience interacting with young children and children with disabilities

Knowledge about allied health and the role of a speech pathologist and occupational therapist in helping children

Knowledge of the Medicare and NDIA systems

Demonstrated ability to work effectively in a team of professionals

If you believe you have the experience and motivation necessary for this demanding but fulfilling role, we invite you to submit your application, including a CV and cover letter explaining why you feel you are appropriate for the position. The recruitment process will commence immediately.

The Talking Matters team prioritises the safety and wellbeing of children and young people and take responsibility for ensuring that our service always operates in child safe environments.

Talking Matters is committed to an inclusive workforce and encourages applications from people of culturally diverse backgrounds, including those who identify as part of the Aboriginal and/or Torres Strait Islander Community.