About Your Role
We are currently offering a permanent, full-time opportunity for a Service Manager position based in Brisbane South.

You'll be responsible for overseeing operational teams, creating opportunities, and aligning services with customer needs within our Supported Independent Living Homes (SILS), Short Term Accommodation (STA), Community Access and Discovery Days. The role focuses on the connection with the organisation’s core mission and ensuring positive outcomes for customers, their families, and the organisation.

Responsibilities include:

• Align services with Multicap’s vision, priorities, and customer needs
• Provide strong leadership and support to staff
• Lead and develop a team to ensure personalised service delivery and growth
• Participate in staff recruitment and selection based on service needs
• Build and maintain key stakeholder relationships
• Manage the referral, intake and assessment of customers entering Multicap services
• To identify and develop individual service plans, budgets and quotes
• Manage feedback and complaints processes
• Support service financial goals by forecasting, assisting with budgets, operating within parameters, and initiating corrective actions

Requirements:

• Previous experience in a leadership role
• Experience in disability services, specifically within SIL management
• Skilled in developing Person-Centred-Plans within a positive behaviour framework.
• Knowledgeable in legislation, safe work practices, and adherence to policies.
• Capable of budget management and providing advocacy as necessary.

Benefits

You will have access to Salary Packaging options (up to $15,000 per annum) and work with a team of leaders who will guide you every step of the way during your leadership journey.

Who We Are? We're not just a company; we're a community. At Multicap Group, our sole purpose is to enhance the quality of life for people with disabilities and their families. We are leaders in disability support and mental health services, focusing on ability, not disability. With our individualized support, experiences, and opportunities, we've positively impacted the lives of over 8000 customers and clients across Queensland, northern New South Wales, and Victoria. What sets us apart is the unwavering quality of our service and the genuine care we provide. Join us in our mission to make a difference. Multicap acknowledges the Traditional Custodians of the lands on which we all work, live and play on. We pay our respects to the Elders past and present and extend that respect to all First Nations Peoples. We reflect upon the millions of footprints that are embedded into the earth from our Ancestors, the pathways that were forged, the meaning they leave behind and the continuation of the traditions through the next generations.