About the Role:

We’re on the hunt for a passionate Customer Service Manager who can lead our support team to deliver outstanding service across channels. If you love solving problems and creating positive customer experiences, we want to hear from you!

Key Responsibilities:

Lead and manage the customer service team

Handle escalated customer queries and complaints

Monitor SLAs and ensure high service standards

Train, coach, and support staff development

Drive service improvements based on feedback and data

Manage CRM platforms and maintain accurate records

What We’re Looking For:

3+ years of experience in a customer service leadership role

Strong communication, empathy, and conflict resolution skills

Experience managing support teams in call centre or online environments

Analytical thinker with a passion for improving systems and processes

Why You’ll Love Working with Us:

Competitive salary with super

Inclusive, people-first workplace

Real career growth potential

Monday–Friday schedule with work-life balance

💬 Apply now to lead a customer-focused team making a real impact!