About us

In the heart of Sydney's CBD, five-star Amora Hotel Jamison Sydney offers 415 spacious guest rooms with separate bath and shower, along with a service that sets the standard for Sydney hospitality.

An easy walk from Circular Quay, Sydney Harbour Bridge, Sydney Opera House, The Rocks, Botanical Gardens, Barangaroo, and only a few minutes from Wynyard train and light-rail stations, makes Amora one of the most desired locations for those travelling for either business or leisure.

The hotel amenities include 8 function spaces catering from 4 to 370 people, along with a contemporary restaurant and bar. Amora’s indoor heated swimming pool, sauna, jacuzzi, steam room, day spa provide a perfect environment to relax and rejuvenate.

As a family-owned business we pride ourselves on providing outstanding guest services whilst adding a personal touch to everything we do to create a supportive family-like atmosphere for our team to prosper and flourish.

The Role

We currently have a fantastic career opportunity for a motivated Hotel Services Manager to lead our Hotel Operations. As the Hotel Services Manager, you will report to the Executive Assistant Manager of the Hotel and be responsible for coordinating our operational departments efficiently whilst ensuring that our Amora Values are held to the highest standards at all times.

Key responsibilities include but are not limited to

Lead the coordination of the hotel's operational Team, including Food & Beverage in particular Conference and Events, Front Office and Kitchen whilst liaising closely with the Sales & Marketing Department

Monitor budgets and supplies to ensure cost-effective operations

Ensure that the operational departments' revenue is maximized, including cost control

Monitor guest feedback with action plans to improve customer service

Manage the roster, wage control, payroll and all financials for the hotel's operational departments

In liaison with the HR Department conferring with team members to resolve any grievances

Actively take part in Work Health and Safety Committee to enforce safety in the workplace

Facilitate a positive workplace culture through effective leadership, collaboration and team development

Develop and implement Customer Service Training for operational Departments

Assisting departments in their daily operational tasks if needed

Ensure Amora standards, policies and procedures are adhered to by all team members

Update policies and procedures if and when required.

Essential attributes

Demonstrated management experience in a luxury hotel environment

Proven ability to make quick decision in responding to evolving situations

Proven experience in supervising employee rostering provisions to ensure coverage across all required hotel services areas

Good knowledge of relevant computer programs used in hotels such as Opera

Have a genuine passion for guest service and exceeding guest expectations

Possess excellent time management skills with the ability to work under pressure

Be comfortable communicating with various internal and external stakeholders

Conduct and present yourself in a respectful and professional manner at all times

Possess degree in Business Administration, or Hotel Management, or similar with relevant experience

Why Join Us?

Full-time role with a salary range of $73,000 - $76,000 per annum, plus Superannuation

Be part of a supportive and collaborative Amora team committed to excellence

Opportunities for career growth and development in a newly renovated 5-star hotel environment

Enjoy great staff benefits, including complimentary duty meals, dry cleaning, and discounted hotel stays

Work in a dynamic, fast-paced environment that offers opportunities for career advancement and personal development

If you have the required skills and competencies and demonstrated passion for what you do, combined with excellent leadership qualities – then we would love to hear from you!

Sponsorship Available: Employer nomination considered for the right candidates who meet eligibility requirements.

We thank all interested parties in advance for their applications. However, only successful applicants will be contacted.

Amora Hotels and Resorts is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviours that are contrary to providing a safe, inclusive & respectful environment for all.