About the Role

Meriton Suites currently has an opportunity available for a Guest Service Manager to join one of our Sydney teams.

As the Guest Service Manager, you will report to the Hotel Manager and be responsible for leading our front office operations whilst working cohesively with our housekeeping and maintenance departments.

Your key responsibilities

Support and lead the front office operations and team.

Facilitate a positive workplace culture through effective leadership, collaboration and team development.

Close the loop on guest feedback with critical thinking and strong guest connections.

Ensure daily front desk tasks and expectations are communicated, actioned and completed.

Drive positive guest experiences, both individually and across your team.

Manage the roster and payroll financials.

Work with our Hotel Manager to maintain the building's presentation and upkeep.

Ensure Meriton Suites standards, policies and procedures are adhered to.

Be able to manage the hotel in absence of the Hotel Manager.

To be successful in this role you will

Be ideally currently employed as a Manager on Duty / Duty Manager / Assistant Manager and looking to take the next step.

Have experience in a 4/5-star hotel environment.

Have a genuine passion for guest service and exceeding guest expectations.

Understand the importance of building a culture around respect and inclusion.

Possess excellent time management skills with the ability to work under pressure.

Be comfortable communicating with various internal and external stakeholders.

Conduct and present yourself in a respectful and professional manner at all times.

Why Meriton Suites?

Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,204 suites nationally

Base + Super + 17.5% Annual leave loading for award-based employees

Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne

‘Merit Academy’ our online training platform to further develop your skills and knowledge

Paid Parental leave

Access to Employee Assistance Program (EAP) to provide professional and personal advice

Team Member accommodation discounts

Friends and Family discounts

Kudos – Monthly recognition awards

Team activities and social events

Induction program for all new starters

Join us

If you would like to be considered for this opportunity, please click on the Apply Now tab below.

Only short-listed applicants will be contacted within 7 days of application. Permanent residents only may apply. Please note that we will not consider external agencies as recruitment for this role is handled internally.