About the role

Gaiacology is seeking a friendly and organized Medical Receptionist/Practice Administrator to join our practice in North Gosford, NSW. This is a part-time position, offering 2 days per week. As the first point of contact for our patients, you will play a vital role in creating a welcoming and efficient experience for all who visit our practice. In this role you will also be assisting the Practice Manager with administrative tasks so this role would really suit someone with an interest in Practice Management.

We are home to highly specialised Gynaecologist Surgeon Sonologist Dr Jason Mak and Dietician Gina Stear as well as Womens Health Physiotherapist Katey Molenaar. At Gaiacology we provide a holistic and integrative care approach to womens health.

Reception Duties

Greet and assist patients in a professional and courteous manner

Answer and direct phone calls, manage emails, and respond to inquiries

Schedule and manage patient appointments

Process billing, Medicare claims, and patient payments

Maintain patient records and ensure data confidentiality

Maintaining patient waiting areas, bathroom and administration are kept tidy

Administrative Support

Assist the Practice Manager with day-to-day operations

Help monitor and maintain compliance with regulatory requirements

Support HR tasks including staff availability and location management

Assist with reporting, stock ordering, and supplier management

Coordinate surgical days and liase with hospitals

Contribute to continuous improvement initiatives within the practice

What we're looking for

Previous experience as a medical receptionist or in a similar customer service role

Strong communication and interpersonal skills

Excellent organizational and multitasking abilities to handle a busy environment

Must demonstrate high level attention to detail

Compassionate and empathetic approach when dealing with patient needs and the ability to maintain confidentiality of patient information

Familiarity with medical practice management software is an advantage

What we offer

At Gaiacology, we are committed to providing a supportive and collaborative work environment. You will have the opportunity to work alongside a dedicated team of medical professionals, with access to ongoing training and development opportunities. We also offer a range of benefits, including birthday leave and a competitive salary.

About us

Gaiacology is a leading womens healthcare provider in North Gosford, specializing in Gynaecology, ultrasound, allied health, and preventative care. Our team is deeply committed to women's health, dedicating their expertise and continuous learning to empower our patients to lead healthier, more fulfilling lives through personalized, holistic care. With a strong focus on patient-centered service, we strive to create a welcoming and nurturing environment for all who visit our practice.

If you're ready to join a dynamic and caring team, we encourage you to apply for this exciting opportunity. Apply now to take the first step in your journey with Gaiacology.