We are seeking the right candidate who is highly organised with outstanding customer service, previous experience in reception/administration for a high energy, fast paced, varied and never boring Wollongong medical clinic.

• Working 38 hours each week
• Permanent, full time employment after probation period for the right candidate
• Join a highly specialised and supportive team

ABOUT US

Illawarra ENT (Ear Nose Throat), Head and Neck Clinic is a long standing, highly reputable clinic located in the heart of Wollongong. Serving both public and private patients spanning the Illawarra, Shoalhaven and Southern Highlands; the Practice is capably led by sought after Surgeons Drs Pearson and Cox and Professor MacKay.

Experiencing an unprecedented time of growth, more than ever, we are unwavering in our commitment to quality, excellence and a confident patient experience.

THE ROLE

Medical Receptionist / Administration Assistant – You will be the warm welcome as the Patient arrives. From checking patients in on arrival, to answering phones, processing payments, booking sleep studies and preparing patients for the next step of their medical journeys as well as general office duties.

ABOUT YOU

Previous reception /administrative experience is a must (at least 12 months) and Medical Reception experience desired. Impeccable attention to detail and service standards. We are a busy clinic with high volumes of incoming calls and emails to be answered.

You will be the first impression of our Clinic, friendly, hardworking, efficient, reliable and punctual. Always happy to help and learn new tasks to expand your growing medical knowledge.

KEY RESPONSIBILITIES

• Mondays - Friday work week (no weekends)
• Scheduling Patients
• Patient appointment reminders/confirmations
• Liaise with other medical facilities.
• Respond to incoming calls
• Patient billing and receipting
• General administration tasks and office duties
• Clean and sterilise medical equipment

REQUIRED EXPERIENCE

• Administration experience (1 year+)
• Previous reception experience (1 year+)
• MS Office proficiency
• Experience with phone systems
• Excellent time management skills
• Excellent communication skills (verbal and written)
• Exceptional attention to detail

DESIRED EXPERIENCE

• Medical Practice experience
• Exposure and understanding of medical terminology
• Genie experience or similar
• Diploma or Certification in Business Administration or Medical Administration

IF YOU ARE INTERESTED IN JOINING OUR TEAM, WE'D LOVE TO HEAR FROM YOU!

1. SEND A COVER LETTER - Tell us about yourself and how you meet the required criteria above.
2. SEND YOUR RESUME - We would like to know about your experience