• MULTIPLE 12 + 12 month contracts
• Canberra Phillip with some WFH (hybrid)
• Baseline Security Clearance required

Our client, a Federal Government Department focused on health seeking multiple Application Support Analysts to join their team in July.

Deliverables:

• Provide Level 2 application support to the contact centre and Business areas.
• provide thorough triage, investigation and analysis of issues escalated by reviewing design and functional specification documentation and attempting to replicate in lower environments.
• work directly with, and escalate issues to, relevant Level 3/4 support groups with detailed investigations documented, and support these teams in achieving a resolution.
• provide out of hours support to the contact centre and internal teams. This includes rotating on-call and technical verification testing activities (includes weekends).
• work on rotating rostered hours (between 8am and 5.30pm) during the week,

Experience:

• experience using Siebel and SalesForce CRMs (or equivalent)
• previous helpdesk experience
• experience using Cherwell Service Management / Service Now tools (or equivalent)

To apply for these interesting and long term Application Support Analysts contract opportunities please apply or call Matt on (02) 6299 1006. This role closes 12pm 30/05/2025 (Job ID 260961 / PROC-COM0000192).