Who we are:
Top Dog Plumbing are passionate about delivering quality workmanship, reliability and exceptional value for our clients, specialising in Maintenance Plumbing, Renovations and Gas Fitting.

We are an established family-based, customer-focused business, who pride ourselves on professionalism and integrity.

Your Next Role
Due to continued growth, this is a unique opportunity for a motivated customer service administrator to join our team, this role will involve

Manage day-to-day administrative tasks to ensure smooth operation of the office.

Coordinate and schedule appointments for plumbing services with customers.

Handle incoming calls, emails, and inquiries, providing excellent customer service.

Maintain accurate records of customer interactions, transactions, and appointments.

Assist in preparing and processing invoices, purchase orders, and other financial documents.

Skills Required

Proven previous experience within customer service and administration.

Demonstrated ability to plan and organise daily / weekly work load and develop schedules and timetables with clear, specific milestones and deadlines.

Previous experience with scheduling systems (Aro Flo is a bonus) and Microsoft office

About You

You are self-motivated and have exceptional communication skills and excellent customer service skills. You have a calm, considered and professional yet friendly demeanor, have a great work ethic and take pride in your work. You are a great problem solver and have honed time management skills.

Flexible Hours with Key Availability Requirements
This role offers flexible working hours to support a work-life balance. However, availability on Mondays and Fridays is required and be willing to provide leave coverage for other team members when needed.