Join the team at ENT North

ENT North invite applications from experienced medical receptionists to join their team.

Established by Dr Deborah Amott in 2015, ENT North provides specialist ear, nose and throat services to all age groups. The practice is located in Moonee Ponds and has sessional consulting rooms at Keilor and Gisborne. The administration team are core to providing the great service delivered by the clinicians, including surgeons, audiologist, nurse and speech pathologist.

This is a part-time role, across two days a week (Monday + Tuesday) in the first instance, with the potential to increase to three days a week, based on the practice workload. The person appointed will be required to travel to other sites and to cover planned leave, which will be negotiated well in advance.

Previous experience in medical reception is required. Specialist experience and competency in Genie software is an advantage. Most importantly, we want the person appointed to be a great ‘fit’ for our culture.

Key areas of responsibility:

Patient Service: work as a key member of the reception team to facilitate patient care effectively and efficiently according to best-practice standards of service and operation, utilising the practice management system (Genie).

Billing Coordination: Invoice and receipt patients for appointments and treatments. Communicate clearly and professionally with hospitals, private health insurance funds, and Medicare to minimise debtors.

Schedule & Appointment Coordination: maintain the practice’s appointment schedule in accordance with each provider’s preferences and availability on a proactive basis.

Systems & Processes: utilise our practice management system and software environment to maintain a seamless and communicative experience for patients, families and carers, clinicians, and referring doctors.

Demonstrate care and empathy towards patients and all members of the practice, in all activities and interactions.

Desired candidates will have the following attributes/will shine in the following areas:

Proactive, highly organised, able to work both independently and as a member of a team.

Excellent written and verbal communication skills, able to quickly build rapport with a wide variety of people.

Caring, compassionate, and highly mature, with a patient-focused perspective.

Thrives in a fast-paced environment, effectively managing multiple and competing priorities.

Please address the following questions in a cover letter attached to your application:

NB: Applications without an accompanying cover letter will not be considered.

What is your primary motivation for applying to this position?

What do you consider your three key capabilities that will allow you to thrive in this role?

What are your two most important criteria for you to be satisfied with your employment?

Shortlisting for this position will commence immediately upon submission of applications. Thank you for your time and interest in this opportunity to become a valued member of the team at ENT North. To learn more about the practice please visit www.entnorth.com.au