We are on the hunt for our next Duty Manager as the Inverell RSM Club.

About the role

This hands-on leadership role is perfect for someone who thrives in a fast-paced environment, ensuring exceptional customer service and compliance with all relevant regulations. We are based in Inverell, NSW 2360.

What you'll be doing

Overseeing the daily operations of the club, including managing staff, coordinating events, and resolving customer inquiries and concerns

Ensuring compliance with all relevant laws, regulations, and internal policies

Providing leadership and support to the club's team of hospitality professionals

Fostering a positive and customer-focused work environment

Mentor and motivate the team, offering guidance, feedback, and training as needed

Coordinate with different departments to ensure smooth, efficient daily operations

Handle customer inquiries and resolve any issues that arise during their visit

What we're looking for

Proven experience in a managerial or supervisory role within the hospitality industry

Strong communication and interpersonal skills, with the ability to effectively lead and motivate a team

Excellent problem-solving and decision-making abilities

Thorough understanding of hospitality operations, including inventory management, budgeting, and regulatory compliance

Passion for providing outstanding customer service and creating a welcoming environment

Flexible and adaptable, with the ability to work in a fast-paced, dynamic environment

Must have RSA & RCG

Available to work a flexible fair rotating roster, including mornings, afternoons, and nights, seven days a week.

At Inverell RSM Club, we are committed to supporting the professional and personal growth of our employees. We offer a competitive salary, opportunities for career advancement, and a range of benefits, including:

- Comprehensive training and development programs
- Collaborative and inclusive work environment