The Reception and Admissions Officer is responsible for delivering high-quality front-of-house and administrative support to ensure the efficient operation of the facility. This role serves as the first point of contact for residents, families, staff, and visitors, providing courteous and responsive reception services while managing incoming enquiries, bookings, and general office duties. The role also plays a key part in the resident admissions and discharge process, maintaining accurate records and ensuring a seamless experience for new and prospective residents. Additionally, the position supports broader administrative functions, including but not limited to document management and coordination of tours and meetings.

Key Responsibilities

Reception Duties

Greet and assist residents, visitors, staff, and other stakeholders professionally and courteously

Answer and direct phone calls and messages promptly

Oversee the sign-in process for all visitors, staff, and service providers

General Administration

Handle facility enquiries and direct them to appropriate staff

Perform general office tasks: filing, mail distribution, data entry, and supply ordering

Provide administrative support to the management team

Admissions and Discharges

Support new resident enquiries, admissions, transfers, and discharges

Coordinate facility tours and meetings for prospective residents and families

Skills and Experience

Strong communication and customer service skills

Excellent organisational and multitasking abilities

Experience in an administrative or reception role (aged care experience preferred)

Ability to handle sensitive information with discretion

For more information including a position description please email [email protected]