The opportunity

Our client is a community focused federal government agency. They have an exciting opportunity available for multiple Participant Support Officers to join National Delivery Division Branch in assisting with front-line service delivery.

Labour Hire hourly rate contract until 31/12/2025 with the opportunity to extend. APS3 level role paying an hourly rate of $37.36 per hour + Superannuation, to be based out of our client's Horsham office.

Responsibilities will include:

• Managing and resolving participant matters by actioning planning tasks
• Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
• Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
• Managing the team shared email inbox, appointments and telephone enquiries.
• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
• Undertaking research and investigation activities and preparing associated reports and correspondence.
• Undertaking a range of data entry activities and ensuring follow up is completed.
• Receiving and recording complaints and other feedback in the NDIA Business systems.

About you

• Australian citizenship is a requirement to be eligible for this position
• Ability to work in a team
• Communication skills
• Customer service skills
• Ability to manage conflict and difficult/sensitive conversations
• Microsoft Suite skills (Excel, Word, Outlook, Teams) * Ability to use initiative and work independently
• Ability to learn new systems and processes Desirable skills to have for the role :
• Experience with the NDIA or in the disability sector
• Experience in a Front of House and/or administration based role
• Willing to work 5 days on site per week

Successful candidates will need to be able to obtain a NDIS Worker Screening Check & a Working with Children check

APPLY

Submit your resume, or for further information please contact

[email protected]