Customer Service Officer - Leave Cover (Full-Time)
📍 CBD Location | 📅 26 May - 25 July
💲 $35.86 + super/hour | 🏢 In-office 5 days/week
🛂 Working Holiday Visas welcome!

You'll monitor systems, dispatch service calls, and support emergency response.

🛠️ What You'll Do
Answer and dispatch customer calls
Monitor elevator faults (REM system) and coordinate service
Enter service data into internal systems (SMS)
Generate and send daily reports
Support emergency situations (e.g., customer trapped in lift)
Process credit card payments
Conduct customer surveys
Ensure compliance with safety procedures
Work closely with service teams & management

📋 What You Need
2+ years' experience in a customer service or call centre role
Strong phone and data entry skills
Confident using computer systems
Calm under pressure, good at multitasking
School Certificate or equivalent

📌 Shift Lead experience? You may support escalations & lead tasks during your shift.
📈 Full training provided - great experience for your CV!

This pay rate is inclusive of mandatory 25% casual loading