JOB ID: 642867

Why this role?
Are you passionate about helping people and want to kickstart or grow your career in the public service? This is your opportunity to join a team that’s focused on delivering high-quality services and meaningful support to individuals and communities across Australia.

About the role
As an APS3 Participant Support Officer, you’ll be part of a fast-paced, people-focused team responsible for delivering essential frontline services. You’ll handle a variety of tasks from face-to-face enquiries to behind-the-scenes coordination — ensuring that every interaction is positive, efficient, and aligned with national service standards.

What you will do

Provide in-person support at the front counter and assist with digital service tools

Respond to public enquiries and connect people with relevant services and information

Manage team inboxes, schedule appointments, and handle phone communications

Coordinate meetings and ensure facilities are ready and accessible

Record and escalate feedback and complaints appropriately

What you will bring

Great communication skills and a strong sense of empathy

Strong time management and organisational abilities

A proactive, solution-focused attitude

A commitment to inclusivity, accessibility, and public service values

• Confidence using digital systems and managing administrative tasks

Step forward into a meaningful public service role.
Use your drive, skills, and dedication to create real impact and help build stronger, more connected communities across the country.

Bronte Milsom

[email protected]

02 6199 5750

www.f2frecruitment.com.au

Excited about this role but don’t believe your experience perfectly matches all job specifications? Why not examine your transferable skills? If they position you as a strong, quality candidate, it’s well worth applying for the position. Read more on transferable skills: www.f2frecruitment.com.au/transferable-skills-more-important-than-ever

#APS

*Thank you for your interest in this position with face2face Recruitment. Our advertisements automatically stay live for 30 days, even if the position is filled beforehand. Should you find this role closed, not all is lost. If you submit your resume to us as a general expression of interest, we will consider you for other positions that suit your talent and experience. We may well have current positions to fill and will certainly consider you for future suitable roles. Submitting your resume has the added bonus of getting your name in the mix for opportunities we fill without even advertising. All you have to do is register here https://www.f2frecruitment.com.au/register/ or send your resume to [email protected].