About the Role:

Long term contract with potential beyond for an APS3 Participant Support Officer to join the Complex Supports Needs Branch of a Large federal agency currently undertaking several major Service Delivery initiatives.

Initial contract until 31st December 2025, paying $37.36 hourly + Superannuation.
Based in Mildura requiring 5 days on site.

Key Duties:

• Managing and resolving participant matters by actioning planning tasks as per the NDIS Act.
• Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
• Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
• Managing the team shared email inbox, appointments and telephone enquiries.
• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
• Undertaking research and investigation activities and preparing associated reports and correspondence.
• Undertaking a range of data entry activities and ensuring follow up is completed.
• Receiving and recording complaints and other feedback in the Business systems.

Key skills required for role/s:

• Written and verbal communication
• MS Office
• Strong coordination skills
• Prior Reception experience
• Disability or government background advantageous

Eligibility/Other Requirements: The successful candidate will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

How to Apply:

To apply for this opportunity, please submit your application to Sam at Talent International by clicking the "APPLY NOW" button.
Alternatively, you can email [email protected] for further information.