About the role

Kelm Hire is seeking an experienced Service Manager to oversee the efficient operation of our Major Facility in Cheltenham, Victoria. This full-time role is crucial in ensuring our fleet of equipment is maintained to the highest standards and that our customers receive exceptional service.

What you'll be doing

Manage a team of skilled technicians and service advisors to deliver high-quality equipment servicing and repairs

Oversee the scheduling and coordination of all service and repair work to maximise productivity and customer satisfaction (working with current service coordinator)

Ensure all work is completed to manufacturer specifications and industry best practices

Monitor workflow, inventory, and budget to identify opportunities for process improvements

Provide technical guidance and hands-on support to the team as needed

Liaise with customers to understand their needs and communicate progress on equipment break downs (working with service coordinator)

Identify staff training requirements and implement development opportunities

Ensure compliance with all relevant equipment/construction industry regulations and safety standards

What we're looking for

Minimum 5 years' experience as a Service Manager or in a Mechanic/Technician role (Equipment Hire industry)

Excellent knowledge of equipment maintenance and repair procedures across a range of makes and models

Strong leadership and people management skills, with the ability to motivate and develop a team

Exceptional customer service orientation and communication skills

Ability to diagnose Access, Materials Handling, Earthmoving and General Hand tools breakdowns/Repairs.

Heavy Diesel Mechanic certification (Advantage)

What we offer

At Kelm Hire, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, you will enjoy access to ongoing training and development opportunities, a comprehensive benefits package, and flexible work arrangements to help you maintain a healthy work-life balance.

About us

Kelm Hire is a leading provider of construction hire equipment in Victoria. With over 20 years of industry experience, we pride ourselves on delivering exceptional customer service and maintaining a fleet of well-maintained, reliable vehicles. Join our team and be part of a dynamic, growing organisation that values its employees and is committed to their success.

Apply now to become our next Service Manager and be part of the Kelm Hire team.