THE COMPANY

Our client stands out as a premier supplier of building approval and certification services. Catering to a clientele consisting of some of Australia's most prominent building firms. Positioned strategically with offices throughout NSW + QLD, they specialise in residential, commercial and industrial projects across Australia.

THE ROLE

Due to national growth our client are looking for a building certifier to come on board.

Building certifiers will be undertaking assements from the office and can work from home 3 days per week.

DUTIES

• Manage day-to-day workload, client expectations and technical responsibilities.
• Delivery of service KPIs and Targets.
• Provision of expert guidance and advice to clients.
• Liaise with clients and industry consultants.
• Carry out the duties of a PC on behalf of our clients corporate accreditation.
• Undertake inspections on building work at specific stages to determine consistency with approved plans, and compliance with legislative requirements and conditions of consent.
• Undertake Complying Development pre assessments and assessments of CDC and CC applications.
• Assess and issue Certificates (CDC, CC & OC), BCA assessments and compliance reports.
• Client management, including constant review of job activity, client communication, identification of issues/changes in activity, face to face meetings and client documentation.
• Take relevant action to address non–compliant work.
• Take ownership of customers issues and follow through to a resolution.
• Be the point of escalation for customer complaints for client experience team.
• Retention of existing clients and ensure customer satisfaction is maintained or improved.
• Liaise with clients and key stakeholders as needed.

ABOUT YOU

• Formal qualifications in technical discipline (e.g. Building, Construction Management / Certification) or related field and / or equivalent relevant demonstrated experience.
• QBCC accreditation – A3 minimum
• Previous experience working as a building surveyor/certifier
• Sound working knowledge of Building Code of Australia and development related legislation.
• Thorough understanding of current State legislation, local government and planning legislation and guidelines.
• Demonstrated confidence when liaising with authorities and in providing technical advice.
• Proven experience in a technical capacity.
• Experience working with KPIs and service delivery expectations.
• Demonstrated ability to manage a diverse range of issues and manage competing priorities.